Valleri Ramirez
Dallas,TX
Summary
Adept at enhancing customer satisfaction, I leveraged service excellence and efficient order capture at Dudley's Sport Grill to cultivate relationships and streamline guest flow. My blend of interpersonal communication and commitment to clean environments consistently improved client experiences, demonstrating a proven track record in both hard and soft skills.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures, and liquor laws.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Restaurant Waiter
Dudley's Sport Grill
09.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Inspected dishes and utensils for cleanliness.
Volunteer
St Elizabeth of the Hungary Catholic Church
09.2017 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Coordinated with other volunteers to create a welcoming environment at worship services and special events.
- Greeted guests with bulletins, directions, and friendly conversation.
- Collaborated with fellow volunteers on beautification projects around the church property, maintaining an inviting atmosphere for all visitors.
Massage Therapist
09.2016 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Improved overall client well-being with customized aromatherapy blends during massage sessions.
Head Bartender
Smithy
10.2020 - 01.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Education
LMT -
Steiner Institute Of Esthetics
1055 S Sherman St, Richardson, TX 7508104-2017
High School Diploma -
Cedar Hill High School
1 Longhorn Blvd, Cedar Hill, Tx 7510405-2009
Skills
- Service Excellence
- Efficient Order Capture
- Commitment to Clean Environments
- Service quality
Timeline
Restaurant Waiter
Dudley's Sport Grill
09.2024 - Current
Head Bartender
Smithy
10.2020 - 01.2025
Volunteer
St Elizabeth of the Hungary Catholic Church
09.2017 - Current
Massage Therapist
09.2016 - Current
LMT -
Steiner Institute Of Esthetics
High School Diploma -
Cedar Hill High School
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