Overview
Work History
Education
Skills
Timeline
Generic

Vallerie Bell

Valdosta,GA

Overview

21
21
years of professional experience

Work History

CCA

Postal Services
Adel, Georgia
04.2022 - Current
  • Communicated regularly with supervisor regarding changes in route or schedule.
  • Prepared appropriate paperwork for delivery of packages and collected payments where applicable.
  • Collected signatures on parcels requiring proof of delivery.
  • Completed necessary paperwork accurately and timely for each delivery stop.
  • Assisted customers with completing forms for special services such as certified or registered mail.
  • Ensured compliance with all safety regulations while operating motor vehicle.
  • Organized packages in route sequence and delivered to correct addresses.
  • Assisted customers with package pickups, deliveries, and inquiries.
  • Provided assistance in resolving any issues related to undeliverable or misdirected mail.
  • Inspected equipment regularly for signs of wear or damage.
  • Loaded mail onto trucks according to established procedures.
  • Inspected vehicles daily to ensure safe operation.
  • Processed incoming, outgoing mail at post office counter including sorting, weighing, canceling, stamping, and labeling envelopes, packages.
  • Adhered to all USPS policies and procedures when performing job duties.
  • Maintained logs of deliveries and pickups.
  • Operated hand-held scanners to track packages during delivery process.
  • Reported any suspicious activity observed while delivering mail.
  • Delivered mail along established routes using a vehicle provided by the USPS.
  • Responded to customer complaints regarding their mail service in a professional manner.
  • Performed regular maintenance on assigned vehicle including checking oil levels, tires pressure.
  • Demonstrated excellent communication skills when interacting with customers and colleagues.
  • Scanned items into system to record tracking information.
  • Performed customer service duties such as providing change of address cards or other postal forms.
  • Collected customs charges, postage due and C.O.D. payments.
  • Maintained professional and effective public relations with customers and community members.
  • Furnished customers with postal information, change-of-address cards and other postal forms.
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Utilized portable scanners to mark item delivered to residences and businesses, keeping records current and accurate.
  • Managed clerical duties within mail office and collaborated with other employees in team-centered environment.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Prepared mail in sequence of delivery for optimal productivity.
  • Handled undeliverable mail in accordance with established procedures.
  • Researched road conditions for assigned route to identify road construction and potential delays.
  • Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns.
  • Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
  • Gathered mail and packages from mailboxes on foot and by vehicle on designated route.
  • Acquired customer signature for registered and insured mail.
  • Collected mail from distribution and prepared in sequence for efficient delivery.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Delivered various types of mail on routes according to strict timelines.
  • Delivered mail to residents and business within assigned area.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Routed all classes of mail in sequence of delivery along established route.
  • Recorded address changes to redirect mail for residences or businesses.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Scanned labels on letters or parcels to confirm receipt.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Obtained receipts for registered and certain insured mail.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
  • Used road maps or GPS to verify routes and designated addresses.

CCA

United States Postal Service, USPS
Perry, FL
02.2020 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Achieved cost-savings by developing functional solutions to problems.
  • Operated equipment and machinery according to safety guidelines.
  • Operated a variety of machinery and tools safely and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed household errands and other essential duties.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Rural Mail Carrier Associate

United States Postal Service, USPS
Valdosta, GA
02.2003 - Current
  • Monitored inventory of postage stamps, envelopes, boxes, and labels at post office locations.
  • Loaded and unloaded trucks with mailbags or parcels using forklifts or pallet jacks.
  • Performed basic maintenance tasks such as checking oil levels and tire pressure on assigned vehicle.
  • Assisted other carriers during peak periods or when needed due to absences from work.
  • Collected payments for postal services rendered and issued receipts as required.
  • Conducted regular checks on vehicles for any mechanical issues prior to departure.
  • Resolved customer complaints in a professional manner when necessary.
  • Maintained records of dispatched mails and parcels.
  • Assisted customers with various inquiries related to postal services.
  • Reported any suspicious activity noticed during delivery rounds.
  • Processed outgoing mail, including sorting, metering, labeling, and packaging.
  • Provided customer service by answering questions regarding rates and other services offered by the post office.
  • Participated in training sessions related to new postal regulations and procedures.
  • Organized all incoming and outgoing mails in an orderly fashion.
  • Inspected mail-handling equipment regularly to ensure proper functioning.
  • Adhered to security protocols when handling confidential documents or packages.
  • Ensured proper delivery of mail and packages to rural customers according to established guidelines.
  • Delivered mail in a timely manner while adhering to safety regulations.
  • Followed up with customers after deliveries were made to verify satisfaction.
  • Observed all traffic laws while driving through rural areas.
  • Prepared reports on the number of items processed daily.
  • Sorted mail, arranging in delivery sequence for distribution.
  • Maintained accurate records of deliveries.
  • Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
  • Entered change of address orders into computers to process forwarding address stickers.
  • Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
  • Obtained signatures for registered, certified, and insured mail.
  • Handled undeliverable mail in accordance with established procedures.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Delivered various types of mail on routes according to strict timelines.
  • Sold stamps and money orders to mail customers along daily route.
  • Delivered mail to residents and business within assigned area.
  • Routed all classes of mail in sequence of delivery along established route.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Recorded address changes to redirect mail for residences or businesses.
  • Scanned labels on letters or parcels to confirm receipt.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Used road maps or GPS to verify routes and designated addresses.
  • Obtained receipts for registered and certain insured mail.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.

Customer Service Representative

Express Scripts
Valdosta, GA
11.2016 - 01.2020
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Implemented innovative methods for streamlining the customer service process.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Collected deposits or payments and arranged for billing.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Oversaw warranty counseling process to manage expense controls.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Excelled in exceeding daily credit card application goals.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Strengthened customer retention by offering discount options.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Mentored junior team members and managed employee relationships.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Led on- and off-site customer support teams across multiple time zones.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted available products and services to customers during service, account management and order calls.
  • Supported sales team members to drive growth and development.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Rural Mail Carrier Associate

United States Postal Service, USPS
Tampa, FL
01.2005 - 04.2015
  • Monitored inventory of postage stamps, envelopes, boxes, and labels at post office locations.
  • Loaded and unloaded trucks with mailbags or parcels using forklifts or pallet jacks.
  • Performed basic maintenance tasks such as checking oil levels and tire pressure on assigned vehicle.
  • Assisted other carriers during peak periods or when needed due to absences from work.
  • Collected payments for postal services rendered and issued receipts as required.
  • Conducted regular checks on vehicles for any mechanical issues prior to departure.
  • Resolved customer complaints in a professional manner when necessary.
  • Maintained records of dispatched mails and parcels.
  • Assisted customers with various inquiries related to postal services.
  • Reported any suspicious activity noticed during delivery rounds.
  • Processed outgoing mail, including sorting, metering, labeling, and packaging.
  • Provided customer service by answering questions regarding rates and other services offered by the post office.
  • Participated in training sessions related to new postal regulations and procedures.
  • Organized all incoming and outgoing mails in an orderly fashion.
  • Inspected mail-handling equipment regularly to ensure proper functioning.
  • Adhered to security protocols when handling confidential documents or packages.
  • Ensured proper delivery of mail and packages to rural customers according to established guidelines.
  • Delivered mail in a timely manner while adhering to safety regulations.
  • Followed up with customers after deliveries were made to verify satisfaction.
  • Observed all traffic laws while driving through rural areas.
  • Prepared reports on the number of items processed daily.
  • Sorted mail, arranging in delivery sequence for distribution.
  • Maintained accurate records of deliveries.
  • Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
  • Entered change of address orders into computers to process forwarding address stickers.
  • Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
  • Obtained signatures for registered, certified, and insured mail.
  • Handled undeliverable mail in accordance with established procedures.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Delivered various types of mail on routes according to strict timelines.
  • Sold stamps and money orders to mail customers along daily route.
  • Delivered mail to residents and business within assigned area.
  • Routed all classes of mail in sequence of delivery along established route.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Recorded address changes to redirect mail for residences or businesses.
  • Scanned labels on letters or parcels to confirm receipt.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Used road maps or GPS to verify routes and designated addresses.
  • Obtained receipts for registered and certain insured mail.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.

Education

Some College (No Degree) - Criminal Justice

University of South Florida
Tampa, FL

Some College (No Degree) -

University of Phoenix
Tempe, AZ

Some College (No Degree) - Organizational Leadership

Valdosta State University
Valdosta, GA

Skills

  • Friendly, Positive Attitude
  • Decision-Making
  • Collaboration
  • Training & Development
  • Basic Math
  • Multitasking

Timeline

CCA

Postal Services
04.2022 - Current

CCA

United States Postal Service, USPS
02.2020 - Current

Customer Service Representative

Express Scripts
11.2016 - 01.2020

Rural Mail Carrier Associate

United States Postal Service, USPS
01.2005 - 04.2015

Rural Mail Carrier Associate

United States Postal Service, USPS
02.2003 - Current

Some College (No Degree) - Criminal Justice

University of South Florida

Some College (No Degree) -

University of Phoenix

Some College (No Degree) - Organizational Leadership

Valdosta State University

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Vallerie Bell