Vallerie Hamel
Chattanooga,Tennessee
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Behavioral Health Technician position. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
Work History
Camp Counselor
Chattanooga Zoo
05.2019 - 08.2019
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Implemented rules and regulations to enforce discipline and compliance.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Monitored participation in recreational activities to provide assistance to participants.
Administrative Assistant
Poolwerx
05.2022 - Current
- Maintained inventory of office supplies and placed orders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained confidentiality of sensitive data to protect customer and business
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Soccer Referee
US Soccer Association
08.2017 - Current
- Managed conflict resolutions to encourage professional and positive relationships.
- Made quick, confident decisions under pressure; maintained control of the field at all times.
- Communicated clearly with players, coaches, and fellow officials to explain calls and defuse conflict
- Demonstrated leadership and authority while maintaining composure in fast-paced environment
- Mentored and supported new referees to enhance knowledge of fundamentals of game and apply best practices.
- Collaborated with assistant referees and game officials to ensure accurate rulings and seamless game management.
- Adapted to fast-paced environments, handling unexpected situations with professionalism.
Barista
Starbucks
04.2024 - 04.2025
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, with encouraging coaching, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Education
Associate Of Arts And Sciences - General Studies
Chattanooga State Community College
Chattanooga, TN05.2022
Skills
- Scheduling
- Conflict management
- Multitasking and prioritization
- Computer proficiency
- Strong interpersonal skills
- Complex Problem-solving
- Professional and mature
- Meticulous attention to detail
- Customer service
- Decision-making skills
- Verbal and written communication
- Positive and professional
- Time management
Timeline
Barista
Starbucks
04.2024 - 04.2025
Administrative Assistant
Poolwerx
05.2022 - Current
Camp Counselor
Chattanooga Zoo
05.2019 - 08.2019
Soccer Referee
US Soccer Association
08.2017 - Current
Associate Of Arts And Sciences - General Studies
Chattanooga State Community College
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