Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vallerie Turk

Houston

Summary

Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.

Overview

10
10
years of professional experience

Work History

WFH Member Service Representative

Access2Care
07.2023 - Current
  • Assisted members with inquiries, providing accurate information and resolving issues efficiently.
  • Managed member accounts, ensuring data integrity and timely updates to personal information.
  • Trained new team members on customer service protocols and system navigation.
  • Facilitated communication between departments to streamline service delivery and enhance member satisfaction.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.

Security Officer

Allied Universal Security Services
03.2021 - 01.2023
  • Monitored premises to ensure safety and compliance with security protocols.
  • Conducted regular patrols to detect and prevent security breaches or incidents.
  • Collaborated with law enforcement during investigations and emergency response situations.
  • Implemented access control measures, ensuring authorized entry only to designated areas.
  • Documented daily activities, unusual occurrences, and safety hazards accurately.
  • Provided exceptional customer service, addressing inquiries and concerns effectively.

Leasing Agent

Reep Residential
11.2018 - 12.2021
  • Performed thorough background checks on applicants, including credit history verification and employment verification
  • Maintained strong relationships with existing tenants through regular communication and proactive problem-solving
  • Coordinated move-in/move-out processes including unit inspections, lease signings, security deposit handling, utility transfers etc
  • Implemented new software systems for lease management, streamlining processes and increasing operational efficiency.
  • Conducted routine market analysis to assess competitive rental rates and adjust pricing strategies accordingly.
  • Developed marketing strategies to attract prospective tenants through online and community outreach initiatives.
  • Managed tenant inquiries and resolved issues promptly, ensuring high levels of resident satisfaction.

Leasing Agent

Eureka Multifamily Group
06.2015 - 05.2018
  • Collaborated with maintenance staff to promptly address tenant concerns and resolve any issues related to the leased properties
  • Performed regular inspections of leased units to ensure compliance with safety regulations and identify necessary repairs or improvements
  • Maintained accurate records of lease agreements, rent payments, and maintenance requests using property management software
  • Facilitated property tours, showcasing amenities and addressing tenant inquiries to enhance leasing experience.
  • Managed lease agreements, ensuring compliance with regulations and accuracy in documentation.

Education

High school diploma -

Jesse Jones High School
Houston, TX
05-2013

Skills

  • Customer service
  • Relationship building
  • Financial transactions
  • Customer support
  • Call center experience
  • Account management
  • Issue resolution
  • Dispute resolution

Timeline

WFH Member Service Representative

Access2Care
07.2023 - Current

Security Officer

Allied Universal Security Services
03.2021 - 01.2023

Leasing Agent

Reep Residential
11.2018 - 12.2021

Leasing Agent

Eureka Multifamily Group
06.2015 - 05.2018

High school diploma -

Jesse Jones High School

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