Vallery Garcia Diaz

• Proactively re-booking guests with new itineraries and providing automated amenity vouchers.
• Ensuring clear and consistent communication between various departments and levels of management.
• Orchestrating recovery plans across the entire spirit network to address disruptions and minimize guest impact.
• Quickly assessing situations and making informed decisions to resolve guest issues while adhering to company guidelines.
• Independently creating and implementing recovery options for costs effective purposes.

Interacting with guests at the airport, addressing inquiries and providing assistance throughout their journey.

Making reservations, issuing tickets and itineraries, and handling baggage check in.

Assisting with boarding procedures at the gate, verifying ticket validity , and ensuring a smooth boarding process.

Providing information about flights, travel policies and other relevant details