Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valli Taylor

Wilmington,NC

Summary

I have excellent customer service skills. I am seeking a position a position where I can interact with people who need assistance to accomplish their goals.

Overview

25
25
years of professional experience

Work History

Assistant Store Manager

Murphy USA
03.2020 - Current
  • Trained new employees on proper protocols and customer service standards.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Created and maintained safe and secure work environments for employees.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Mitigated business risks by working closely with staff members and assessing performance.

Shift Leader

Golden Corral Buffet And Grill
08.2018 - 11.2019

0ffice Manager

Floorwise
02.2001 - 08.2015
  • Accomplished multiple tasks within established timeframes.
  • Improved safety procedures to create safe working conditions for workers.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed and motivated employees to be productive and engaged in work.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Computer Operations and Bookkeeping

Home Depot
07.1998 - 02.2001
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Provided basic end-user troubleshooting and desktop support.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
  • Supported efficient use of available computer terminals and network access by coordinating schedules.
  • Collaborated with other departments to identify and solve software issues.
  • Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
  • Trained and supported end-users with software, hardware, and network standards and use processes.

Education

High School Diploma -

North Brunswick High School
Leland, NC
06.1974

Skills

  • Staff Supervision
  • Assignment Delegation
  • Inventory Control
  • Credit Terms Determination
  • Records Maintenance
  • Process Improvement
  • Manage Operations
  • Effective Selling Techniques
  • Budget Controls
  • Hiring and Training
  • Team-Building Exercises
  • Leadership
  • Stock Rotation
  • Customer Service
  • Pricing and Markdowns
  • POS Systems Operations
  • Customer Relations
  • Work Planning and Prioritization
  • Payroll Administration and Timekeeping
  • Corrective Actions
  • Transaction Processing
  • Management Training
  • Records Organization and Management
  • Customer Service Management
  • Performance Monitoring and Evaluation
  • Oversee Administrative Functions
  • Product and Service Sales
  • Sales Growth
  • Incident Reports
  • Improve Performance
  • Employee Scheduling
  • Budgeting and Cost Control
  • Issue Resolution
  • Cost Control
  • Shift Scheduling
  • Order Management
  • Time Management
  • Stock Management
  • Retail Operations
  • Goals and Performance
  • New Hire Training
  • Shoplifter Detention
  • Content Workflow
  • Attention to Detail
  • Verbal and Written Communication
  • Coaching and Mentoring
  • Staff Management
  • Store Opening and Closing
  • Desktops, Laptops and Mobile Devices
  • Inventory Counting
  • Regulatory Compliance
  • Cash Auditing
  • Billing
  • Customer Inquiry Response
  • Special Promotions Planning
  • Human Resource Policies
  • Retail Effectiveness
  • Answering Customer Questions
  • Customer Experience
  • Vendor Management

Timeline

Assistant Store Manager

Murphy USA
03.2020 - Current

Shift Leader

Golden Corral Buffet And Grill
08.2018 - 11.2019

0ffice Manager

Floorwise
02.2001 - 08.2015

Computer Operations and Bookkeeping

Home Depot
07.1998 - 02.2001

High School Diploma -

North Brunswick High School

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Valli Taylor