Vallie Connolly
Hillsboro,OR
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Creative problem solver committed to bringing about positive customer experiences and supportive team member interactions. Extensive experience in the Craft & Fabric industry, with a penchant for detail oriented tasks and strong organizational skills. Experienced in unloading trucks, moving merchandise and stocking shelves in an efficient and timely manner. Thrives with clear communication of expectations, guidelines, and procedures and highly motivated to learn and evolve in order to become more proficient as an employee.
Overview
16
16
years of professional experience
Work History
Retail Stock Associate, Customer Service Associate
JOANN Fabrics And Crafts
06.2019 - Current
- Unloaded deliveries from trucks while maintaining safety protocols to avoid workplace accidents.
- Lifted and moved items weighing up to 50 pounds multiple times per shift.
- Sorted freight into totes and onto carts to increase stocking efficiency and ease for other employees.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Stocked shelves to match planogram images and instructions.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Worked closely with shift manager to solve problems and handle customer issues.
- Task-motivated, with high attention to detail, quality and presentation.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Greeted customers, helped locate merchandise and suggested suitable products to help inspire customers and encourage loyalty.
- Picked, sorted and processed customer orders to manage order fulfillment and increase sales.
- Used POS system to process sales, returns, online orders and gift card activations.
- Increased revenue by cross-selling and upselling products and services.
- Updated pricing by changing labels and signage for short-term promotions and final clearances
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Managed time effectively while working alone and in teams order to stay on track.
- Trained new employees to apply best practices and comply with store policies and procedures.
- Took and followed detailed directions from others.
Custom Picture Framer, Customer Service Associate
Craft Warehouse
03.2015 - 05.2017
- Collaborated with store management to aid in layout and set-up of Custom Framing workspace.
- Highly skilled on Valiani computerized mat cutting machine, creating custom designs for customer projects and store displays.
- Upheld high standards when executing design and completion of projects to ensure customer loyalty and repeat business.
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Managed time effectively while working alone and within a team in order to meet specific deadlines.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new employees in accordance to company standards.
Custom Picture Framer
JOANN Fabrics And Crafts
03.2013 - 02.2015
- Informed customers about special promotions and provided detailed information for various products.
- Improved customer satisfaction by addressing issues and fostering timely resolution.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Assembled and completed orders and processed accurate payments to minimize errors.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Specialized in design to enhance multiple styles of artwork and memorabilia.
- Managed time effectively while working alone in order to meet specific deadlines.
- Highly skilled in handling and prepping many mediums of art while following archival and preservation techniques.
- Kept current with new products, trends, and techniques to bolster sales and implement fresh ideas.
- Managed inventory of tools and supplies and created orders to replenish when necessary.
- Calculated dimensions and amount of needed materials by accurately measuring various orders to ensure projects could be completed to specification by scheduled deadlines .
- Read and interpreted project specifications for numerous projects and completed by scheduled deadlines.
Retail Customer Service Associate
Craft Warehouse
05.2007 - 07.2011
- Kept customer spaces clean, neat and organized for maximum appeal.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Assisted customers in making informed purchase choices and recommending products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Took and followed detailed directions from others.
Education
Bachelor of Arts - Music Performance
Pacific University
Forest Grove, OR05.2012
Skills
- Attention to Detail
- Creative Problem Solving
- Task-Motivated
- Retail Knowledge
- Customer Service
- Stocking and Replenishing
- Online Order Fulfillment
- Truck Unloading
- POS Systems
- Plan-O-Gram Implementation
- Independent & Team oriented
Timeline
Retail Stock Associate, Customer Service Associate
JOANN Fabrics And Crafts
06.2019 - Current
Custom Picture Framer, Customer Service Associate
Craft Warehouse
03.2015 - 05.2017
Custom Picture Framer
JOANN Fabrics And Crafts
03.2013 - 02.2015
Retail Customer Service Associate
Craft Warehouse
05.2007 - 07.2011
Bachelor of Arts - Music Performance
Pacific University
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