Valma Jibewemal
Honolulu
Summary
Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Lids Hat World
12.2022 - 01.2025
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coached and developed store associates through formal and informal interactions.
- Managed day-to-day operations including scheduling shifts, assigning tasks.Provided training to new employees on company policies and procedures.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Passenger Service Agent
G2
04.2020 - 05.2022
- Greeted passengers and provided boarding instructions.
- Ensured all safety protocols were followed during the check-in process.
- Interpreted identification labels and tags to properly route baggage and cargo.
- Provided assistance to passengers with limited mobility.
- Greeted passengers and assisted with their inquiries.
- Coordinated ground transportation services for arriving and departing passengers.
- Communicated effectively with other departments including maintenance staff, cargo handlers.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
- Carried and operated radio or pager to communicate with airport personnel.
- Operated computerized system to handle ticketing and check-ins.
- Assisted with loading and unloading of baggage from aircrafts onto conveyor belts.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
- Managed gate, ramp and cabin services for each flight.
- Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.
Sous Chef
Jinya, Ramen Bar
03.2020 - 11.2021
- Assisted restaurant in meeting financial targets by achieving food quality objectives.
- Checked quality of food products to meet high standards.Observed food safety and sanitation protocols to reduce germ spread.
- Monitored temperatures of prepared food and cold-storage areas.
- Monitored food products, driving quality, freshness and integrity.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Liaised closely with kitchen and front-of-house personnel.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.Monitored inventory levels to ensure adequate supplies on hand.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Prepared variety of foods according to exact instructions and recipe specifications. Implemented strategies to reduce waste and increase efficiency throughout the kitchen.
- Prepared workstations with ingredients and tools to increase efficiency.Complied with all health department regulations regarding proper food handling methods.
Education
High School Diploma -
McKinley High School
06-2016
Skills
- Incident reports
- Customer service management
- Retail operations
- Store organization
- Loss prevention
- POS systems operations
- Customer relations
- Customer service and engagement
- Database management
- Store operations
- Time management
- Staff supervision
- Team management
- POS systems
Timeline
Assistant Store Manager
Lids Hat World
12.2022 - 01.2025
Passenger Service Agent
G2
04.2020 - 05.2022
Sous Chef
Jinya, Ramen Bar
03.2020 - 11.2021
High School Diploma -
McKinley High School
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