Hi, I’m
Valnesha Christel
Tulsa,OK
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
years of professional experience
Work History
Big Daddy's BBQ
Manager
12.2018 - 02.2024
Job overview
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed and motivated employees to be productive and engaged in work.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved safety procedures to create safe working conditions for workers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
University of PhoenixTulsa, OK
None from Business Management
Northeast Magnet High SchoolWichita, KS
High School Diploma from Science Education
06.1999
Skills
- Workforce Management
- Expectation setting
- Negotiation
- Task Delegation
- Team Development
- Budget Management
- Employee Development
- Cross-Functional Teamwork
- Strategic Planning
- Process Improvement
- Staff Training and Development
- Team Leadership
- Time Management
- Customer Service
- Schedule Management
- Sales management
- Marketing
- Policy Implementation
- Cost Control
- Staff Training
- Budget Control
- Expense Tracking
- Teamwork and Collaboration
- Scheduling and Coordinating
Timeline
Manager
Big Daddy's BBQ
12.2018 - 02.2024
University of Phoenix
None from Business Management
Northeast Magnet High School
High School Diploma from Science Education
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