Valon Bajramaj

Managed daily operations while maintaining a hands-on presence on the floor.

Trained and mentored 12 team members in service standards, menu knowledge, and POS systems.

Stepped in as a server and bartender during peak hours, demonstrating flexibility and team support during 200+ cover services.

Handled customer concerns and resolved issues directly, ensuring high levels of guest satisfaction.

Managed inventory, staff scheduling, and vendor relationships to ensure operational efficiency.

In 2020, I assumed the role of Executive Manager at BLED Group, a conglomerate that includes TV ALB, NimiTV, FASTTV, and SetPlex, companies specializing in broadcasting, information technology, programming, video, editing, and graphic design.

Key Responsibilities:

I have led the overall strategy of the BLED group, harmonizing the activities of all the aforementioned companies.

I have overseen the operations of television platforms, ensuring high-quality services for clients in American and European markets.

I have directed technological development, integrating programming, video editing, and graphic design into all our products.

I have orchestrated collaboration between different teams to ensure full integration of services with the latest technologies.

I have spearheaded negotiations with strategic partners to expand the range of services and content.

I have designed and implemented strategies to increase the client base in international markets.

I have ensured that all operations comply with media and telecommunications industry regulations.

I have fostered innovation in the field of television services, continuously adapting them to market demands.

I have managed the group's budget and optimized expenses to maximize profits.

I have represented BLED Group at significant industry events and in media relations.

• Supervision of on-site works
• Collaboration with architects for work planning
• Contracting of on-site works
• Research of works and offers in the market
• Coordination of on-site works

• I have managed the daily operations of nimiTV and SetPlex IPTV platforms.
• I have provided technical support for clients in America and Europe, resolving various streaming and application usage issues.
• I have coordinated with technical teams to ensure high-quality service in different geographical areas.
• I have managed the integration of new content, ensuring its suitability for American and European audiences.
• I have developed and implemented strategies to improve customer satisfaction in international markets.
• I have collaborated with developers to optimize user interfaces according to regional preferences.
• I have analyzed usage data to identify specific customer needs in different regions.
• I have ensured compliance with broadcasting and copyright regulations in the USA and EU.
• I have managed the payment and billing system for international subscriptions.
• I have trained staff to respond to the specific needs of American and European clients.

• I have managed the daily operations of TV-ALB and Fast TV offices, ensuring the smooth functioning of IPTV services.
• I have coordinated with technical teams to ensure high-quality broadcasting and prompt problem resolution.
• I have overseen the sales process and activation of IPTV packages for new clients.
• I have managed relationships with content providers and negotiated contracts for television channels.
• I have organized and supervised customer care services, focusing on resolving technical issues related to IPTV.
• I have collaborated with the IT department to improve the IPTV platform and associated applications.
• I have managed the office budget and made necessary purchases for IPTV equipment (e.g., decoders).
• I have coordinated staff training on new IPTV technologies and services offered.
• I have overseen the billing process and managed financial matters related to IPTV subscriptions.
• I have analyzed IPTV market trends and proposed strategies to increase the client base.
• I have ensured that our services comply with broadcasting and telecommunications regulations in Albania.
• I have managed relationships with technological partners and internet service providers to optimize IPTV signal distribution.

• I have promoted and sold TV-ALB television packages and services, regularly achieving monthly sales targets.
• I have provided technical support to customers, solving various problems such as signal issues, decoder troubles, and difficulties with applications.
• I have performed basic installations and equipment configurations for new and existing customers.
• I have acquired new customers and expanded the existing customer base using various marketing techniques.
• I have negotiated prices and contract terms to increase profits and customer satisfaction.
• I have helped customers better understand TV-ALB's products and services.
• I have kept accurate customer records and regularly reported on my work in sales and technical support.
• I have assisted in improving how we serve customers and work more efficiently.
• I have worked closely with other departments to provide customers with quick and effective solutions.
• I have represented TV-ALB at fairs and various events to increase the company's visibility.