Valori Mitchell
Clinton,OK
Summary
Dependable with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Bartender Supervisor
Sugar Creek Casino
Hinton, OK
02.2023 - 07.2023
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
- Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization.
- Developed schedules for bartenders, servers and other staff members.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Monitored daily sales transactions to ensure accuracy.
- Enforced all state laws pertaining to the sale of alcohol, tobacco, food items.
- Maintained up-to-date knowledge of current drink recipes and promotions.
- Provided exemplary customer service at all times while interacting with patrons.
- Ensured that all customers were properly ID'd before being served alcoholic beverages.
- Maintained accurate records of financial transactions using POS systems.
- Performed weekly ordering of necessary supplies such as glasses, mixers and garnishes.
- Organized special events such as theme nights, happy hours, promoting them within the local community when possible.
- Upsold customers from shelf to premium brands to help boost sales.
Bartender
Dos Oros
Clinton, OK
01.2023 - 04.2023
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Stocked ice bins and coolers as needed throughout shift.
- Performed opening and closing duties including restocking supplies.
Bartender
Lucille's Roadhouse
Clinton , OK
09.2022 - 04.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Cashier
Our Liquor Store
Clinton, OK
11.2022 - 03.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Performed other duties as assigned by management.
- Remained aware of surroundings and secured cash to minimize loss potential.
Take-out Cashier
Osakis sushi and steakhouse
Elk City, OK
08.2021 - 10.2022
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served food and beverages to patrons and confirmed complete orders.
- Processed payments promptly for customers to exceed productivity standards.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Processed refunds and exchanges according to company policy.
Game Floor Host
Lucky Star Casino
Clinton , OK
09.2019 - 05.2022
- Ensured all guests were greeted in a professional and friendly manner.
- Checked identification of customers when necessary according to company policy.
- Followed proper procedures for handling cash payments, credit card transactions, and check approvals.
- Provided accurate information about daily specials, menu items, prices, ingredients, preparation methods.
- Responded quickly to customer inquiries or complaints in a polite and professional manner.
- Replenished drinks when requested by customers or when glasses appeared empty.
- Stocked server areas with supplies before, during and after shifts.
- Informed patrons of specialties and features.
Server
BoomTown Bar and grill
Elk City, OK
11.2018 - 11.2019
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Prepared drinks according to standard recipes.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
Some College (No Degree) - Criminal Justice
Western Oklahoma State College
Altus, OKSkills
- Inventory Management
- Complex Problem-Solving
- Product Recommendations
- Product Knowledge
- Time Management Skills
- Liquor Regulations and Compliance
- Customer Relations
- Expense Tracking
- Customer Service Excellence
- Customer Service
- Inventory
- Order Management
- Anticipating Guest Needs
- Licensed with ABEL and FOOD HANDLER
- Staff Management
- Outgoing Personality
- Handling Difficult Customers
- Product and Service Sales
- Inside and Outside Sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Bartender Supervisor
Sugar Creek Casino
02.2023 - 07.2023
Bartender
Dos Oros
01.2023 - 04.2023
Cashier
Our Liquor Store
11.2022 - 03.2023
Bartender
Lucille's Roadhouse
09.2022 - 04.2023
Take-out Cashier
Osakis sushi and steakhouse
08.2021 - 10.2022
Game Floor Host
Lucky Star Casino
09.2019 - 05.2022
Server
BoomTown Bar and grill
11.2018 - 11.2019
Some College (No Degree) - Criminal Justice
Western Oklahoma State College
Similar Profiles
Wesley MathisWesley Mathis
IT Technician at Sugar Creek CasinoIT Technician at Sugar Creek Casino
Naya DavisNaya Davis
Instructional Assistant / Student Support at Sugar Creek Charter SchoolInstructional Assistant / Student Support at Sugar Creek Charter School
Danae ScothernDanae Scothern
2nd Year Electrical Apprentice at Wilmar Sugar Plane Creek Mill2nd Year Electrical Apprentice at Wilmar Sugar Plane Creek Mill