Valorie J. Hickey
Benefits Professional
Rochester,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
Work History
Independent Human Resources Consultant
01.2024 - Current
- Analyzed leave management processes for regulatory compliance gaps and exposures
- Restructured leave and benefits management processes and procedures to ensure best practices
- Provided staff training & development specific to leave and benefits administration
- Collaborated with carriers and vendors to implement program efficiencies
Full-time caregiver
Rochester, USA
01.2023 - Current
- In January 2023, a family member fell ill, and I chose to serve as a full-time caretaker until their recovery
Account Manager
Talisman Administrative Group
01.2022 - 12.2022
- Directed absence, leave, and accommodation services for clients in diverse industries
- Established and maintained strong and professional ongoing client relationships
- Emphasized collaboration and client satisfaction
- Led the implementation, oversight, and process improvement efforts for clients
- Ensured seamless transitions and operational enhancements
Senior Business Consultant
FINEOS Inc.
01.2020 - 12.2021
- Managed custom builds, implementations, and software upgrades/additions for clients
- Cultivated and maintained strong relationships with both client and internal teams
- Encouraged and maintained effective communication that ensured efficient service delivery
- Facilitated client training workshops for multiple users and access levels
- Acted as the client's subject matter expert by guiding program implementation, best practices, technical resources, and problem-solving
Account Executive
Broadspire Inc.
01.2018 - 12.2020
- Specialized IN overseeing client services related to short-term disability, paid leave, and family medical leave
- Ensured strict adherence to the company's vision, policies, standard operating procedures, and regulatory requirements
- Led comprehensive account management and client implementation efforts by enhancing client satisfaction and achieving high client renewal rates
- Provided consultative guidance to client organizations on compliance, plan design, utilization, best practices, and delivered training and education initiatives
- Collaborated closely with internal teams to develop and implement customized workflow processes that streamlined operations and optimized service delivery
Manager - Employee Case Management & Benefits
Excellus BlueCross BlueShield
01.2012 - 12.2018
- Ensured top-tier service, transaction accuracy, and compliance with federal, state, and local benefits laws for a 7k+ employee organization
- Cultivated a high-performing human resources department by modernizing processes and enhancing the employee experience
- Spearheaded implementation of the New York State Paid Family Leave (NYPFL) benefit for corporation within multiple business entities
- Designed and implemented company-wide management compliance training for all levels of leadership specific to ADA, FML, disability, New York Paid Family Leave, and Workers' Compensation
- Created and implemented ADA Accommodation procedures to ensure regulatory compliance
- Delivered leadership training on improving corporate culture and fostering a high-trust environment, as well as creating effective leave programs
- Generated quarterly absence management program utilization analysis reports and delivered to senior leadership with targeted recommendations
Education
Bachelor of Arts - Political Science
University of Rochester
Rochester, NYSkills
- Customer service
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Dependable and responsible
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Organization and time management
- Problem resolution
- Decision-making
Timeline
Independent Human Resources Consultant
01.2024 - Current
Full-time caregiver
01.2023 - Current
Account Manager
Talisman Administrative Group
01.2022 - 12.2022
Senior Business Consultant
FINEOS Inc.
01.2020 - 12.2021
Account Executive
Broadspire Inc.
01.2018 - 12.2020
Manager - Employee Case Management & Benefits
Excellus BlueCross BlueShield
01.2012 - 12.2018
Bachelor of Arts - Political Science
University of Rochester
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