Valorie Hubbard
Crawford,Mississippi
Summary
Dynamic and empathetic Customer Service Advocate with proven expertise in complaint handling and administrative support. At Results Customer Solutions, I enhanced customer loyalty and reduced inquiry volume by effectively managing high-stress situations and streamlining the FAQ section. My active listening skills and ability to resolve disputes underscore my commitment to excellence and customer satisfaction.
Knowledgeable Work from Home with background in customer service. Proven ability to handle customer inquiries and resolve issues efficiently, enhancing client satisfaction. Demonstrated strong communication and problem-solving skills in fast-paced environments.
Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Overview
4
4
years of professional experience
Work History
Customer Service Advocate
Results Customer Solutions
11.2022 - 03.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Exhibited high energy and professionalism when dealing with clients and staff. Dealing with inbound and outbound calls Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Customer Service Representative
Sitel
06.2020 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume. Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Education
High School Diploma -
New Wine Fellowship
Houston, MS05-1997
Skills
- Call center experience
- Data entry
- Administrative support
- Complaint handling
- Solving Problems
- Work From Home
- Handling Inbound Calls and Outbound calls
Languages
English
Timeline
Customer Service Advocate
Results Customer Solutions
11.2022 - 03.2024
Customer Service Representative
Sitel
06.2020 - 04.2022
High School Diploma -
New Wine Fellowship
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