VALORIE J. DIENNO
Anderson,SC
Summary
Detail-oriented Processing Assistant with over 20 years in administrative and customer service roles. Expertise in managing confidential records, case documentation, and data accuracy for Child Protective Services and related operations. Proficient in Microsoft Word and Excel, electronic records management, and multi-line telephone systems, ensuring efficient support for staff and priorities.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Assistant Court Clerk
Clemson Municipal Court
Clemson, SC
11.2024 - Current
- Facilitated orderly flow of court proceedings by coordinating schedules and managing participant interactions.
- Assisted other staff members during absences.
- Assists in processing dispositions and sentences in the Court’s case management system.
- Prepares and maintains court dockets for upcoming court dates.
- Acts as liaison between the court, the public, and other parties to ensure that cases proceed smoothly and efficiently.
- Responds to inquiries in person, by e-mail, and by telephone.
- Provides the level of customer service necessary without giving legal advice.
- Processes and prepares all applications for alternative sentencing programs.
- Liaised between court, public, and other parties to ensure efficient case progression and clear communication.
- Secures information for judges, and contacts witnesses, attorneys, and litigants to obtain information for court, and instructs parties when to appear in court.
- Assist in notifying the solicitor's office of cases heard in General Sessions.
- Assist in recording case disposition, court orders, and arrangement for payment of court fees.
- Secured vital information for judges by contacting witnesses, attorneys, and litigants, and instructed parties on court appearance protocols.
- Assists in notifying the solicitor's office of cases heard in General Sessions.
- Assists in recording case disposition, court orders, and arrangement for payment of court fees.
- Processes NRVCs and follow up by mailing same to the defendant, and if not satisfied in 15 days, to the SC Department of Motor Vehicles.
- Assists in processing bench warrants for those tried in absence and transmits them to the city to be served.
- Assists in handling correspondence for the department.
- Assists the Clerk of Court with transmitting citations to the Department of Motor Vehicles.
- Uses a variety of tools and supplies including diagrams, entry books, file cabinets, pens, pencils, charts, forms, programs, schedules, etc.; and a variety of computer software including word processing and specialized court software.
- Uses a variety of tools and supplies including diagrams, entry books, file cabinets, pens, pencils, charts, forms, programs, schedules, etc.; and a variety of computer software including word processing and specialized court software.
Customer Service
Burke’s Outlet
Waynesville, NC
03.2018 - 08.2024
- Delivered customer service and cashier support, ensuring a positive shopping experience.
- Executed floor recovery and stocking duties to uphold an organized and inviting sales environment.
- Delivered exceptional customer service, resulting in higher rate of repeat business.
- Managed high-volume support tickets while maintaining excellent customer service ratings.
- Boosted store's reputation through courteous and professional customer service.
Processing Assistant V – CPS & APS Division
Haywood County Health and Human Services
Clyde, NC
07.2012 - 08.2024
- Provide administrative and clerical support to CPS and APS staff, supervisors, and coworkers while managing multiple priorities and time-sensitive requests.
- Enter and update opening and closing case information in the Host on Demand State Program, including CPS, APS, and foster care records.
- Maintain, duplicate, scan, file, and organize confidential case records; retrieve history files for Social Workers.
- Maintain, duplicate, scan, file, and organize confidential case records; retrieve history files for Social Workers as needed.
- Review and redact records requested for court when subpoenas are received, helping ensure documents are prepared appropriately for release.
- Compiled and prepared detailed reports for review by supervisors to inform decision-making. and documentation for supervisors and maintain logs and records for IV-E state-funded foster care files.
- Support foster care administration through case updates, statistics, Social Security applications, PPAT letters, mail merge, and collection of required records.
- Supported foster care administration by updating case information, compiling statistics, processing Social Security applications, and collecting necessary records.
- Obtain birth certificates and birth, medical, and dental records for children entering custody and maintain associated documentation.
Office Manager / Production Manager
Appalachian Antique Hardwoods
Waynesville, NC
05.2007 - 07.2012
- Managed daily office operations, documentation, client files, orders, appointments, and correspondence.
- Managed multi-line phones and provided customer service while overseeing bookkeeping, accounts receivable, payroll, ordering, receiving, shipping, and general office duties.
- Oversaw office operations during managers’/owners’ absence and supported special projects and HR duties.
- Ensured quality of ordered merchandise and coordinated administrative activities to support production and customer needs.
Photo Lab Manager / Training Lab Lead Technician / Certified Photographic Consultant Manager
Eckerd Express Photo
Waynesville, NC
02.2001 - 05.2007
- Supervised associates, reviewed applications, scheduled staff, and trained new hires and store managers to ensure operational readiness.
- Provided training, troubleshooting, repair, inventory, and scheduling support to local-area photo labs and enforced applicable state and federal codes.
- Analyzed gross profit, cost-per-unit, cost-per-use, average sale, and total photo lab sales to inform strategic decisions.
- Opened, closed, and operated the photo lab; performed preventative maintenance and repaired equipment.
- Delivered training, troubleshooting, repair, inventory management, and scheduling support to local-area photo labs while enforcing applicable state and federal codes.
Office Assistant
Pediatric Services of America
St. Petersburg, FL
01.1997 - 05.2000
- Managed office documentation, handled multi-line telephone calls, organized filing, faxing, photocopying, mail distribution, and tracked office supplies to ensure efficient operations.
- Maintained RN/LPN personnel files, scheduled nurse appointments and home-care shifts, prepared pre-nurse hiring files to support staffing needs.
- Entered payroll time for approximately 150 nurses and assisted with insurance billing.
- Worked closely with the Nursing Director and Office Manager and assumed office-manager duties during the manager’s absence.
- Oversaw administrative functions for two office locations, coordinated with supervisors on special projects to enhance operational support.
- Prior experience
Education
Pinellas Park High School
Largo, FL06.1992
Skills
- Records & Document Management
- Accurate Data Entry
- Confidential records
- Document review
- Courtroom Customer Interaction
- Administrative & Clerical Support
- Customer service
- Telephone & Email Communication
- Court Payment Processing
- Scheduling & Time Management
- File organization
- Filing, Scanning & Archiving
- Office Equipment & Multi-Line Phones
- Microsoft Word & Excel
- Software proficiency
- File management
- Record categorization
- Office management
- Team collaboration
- Office support
- Problem-solving
- Task prioritization
- Mail processing
- Office administration
- Excel management
- File management
- Appointment coordination
- Professional demeanor
- Front office administration
- Clerical assistance
- Inventory management
- Mail distribution
- Payment management
Certification
FEMA, IV-E Statewide Training Partnership, NC FAST Child Welfare Phase-1, Microsoft Excel Basics, Microsoft Excel Advanced Data Analysis
TRAINING & AWARDS
FEMA, IV-E Statewide Training Partnership, NC FAST Child Welfare Phase-1, Microsoft Excel Basics, Microsoft Excel Advanced Data Analysis
Timeline
Assistant Court Clerk
Clemson Municipal Court
11.2024 - Current
Customer Service
Burke’s Outlet
03.2018 - 08.2024
Processing Assistant V – CPS & APS Division
Haywood County Health and Human Services
07.2012 - 08.2024
Office Manager / Production Manager
Appalachian Antique Hardwoods
05.2007 - 07.2012
Photo Lab Manager / Training Lab Lead Technician / Certified Photographic Consultant Manager
Eckerd Express Photo
02.2001 - 05.2007
Office Assistant
Pediatric Services of America
01.1997 - 05.2000
Pinellas Park High School