Valorie Jones
Oklahoma City
Summary
Successful customer service professional with 10+years experience in large-scale retail environment. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
20
20
years of professional experience
Work History
Cashier
Ace Hardware
Oklahoma City
05.2025 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided friendly service while addressing customer inquiries and concerns promptly.
Order Puller
Hobby Lobby
Oklahoma City
12.2018 - 01.2025
- Assisted in training new employees on order pulling procedures.
- Checked for accuracy of items pulled and ensured that all orders were complete.
- Utilized RF scanners to accurately pull items from shelves in the warehouse.
- Updated computer systems with accurate information regarding stock movements.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Deli Shift Leader
Pilot Flying J Travel Center
Edmond
01.2012 - 12.2017
- Supervised deli operations to ensure quality food preparation and service.
- Conducted regular inventories of food items to ensure accuracy of ordering systems.
- Provided customer service by taking orders, answering questions, resolving complaints, and making suggestions regarding menu items.
- Analyzed financial reports to identify trends in sales figures or cost variances.
- Overseed daily operations of deli team, ensuring all tasks were completed efficiently and in a timely manner.
Logistics Team Member
Target
Oklahoma City
09.2005 - 08.2011
- Communicated effectively with supervisors regarding inventory discrepancies and needs.
- Loaded and unloaded cargo from trucks using forklift equipment safely and efficiently.
- Operated inventory management systems to track stock levels accurately.
- Guaranteed guest satisfaction and posterior experience through genuine, enthusiastic and friendly interactions.
- At guest service I managed customer complaints and rectified issue to complete satisfaction.
Skills
- Customer service
- Hard working
- Team Player
- Detail Oriented
- Work Key Certificate
Timeline
Cashier
Ace Hardware
05.2025 - Current
Order Puller
Hobby Lobby
12.2018 - 01.2025
Deli Shift Leader
Pilot Flying J Travel Center
01.2012 - 12.2017
Logistics Team Member
Target
09.2005 - 08.2011