Possess over twenty years’ experience tracking and resolving outstanding payment issues, including collection activities such as conducting follow-up inquiries, methodically negotiate accounts and maintain portfolios in the mortgage industry.
Steadfastly and diligently provide financial and administrative services to ensure professional, timely, and accurate payment of accounts while respecting company policies and procedures. Well-trained and equipped in 3rd Party disclosure procedures.
Persuasive negotiator who recognizes strengths in problem-solving, excellent oral/written communication skills, organization and time management. Manage individual accounts from 30–120-day level delinquency.
Highly proficient working knowledge of Microsoft Excel, Great Plains, L360, Kore, Microsoft Outlook, Power Point, Word, SAP, AS400, and Database Applications, daily volume 200-270 calls per day, charge offs, mastery of the collection systems, and highly qualified in “result oriented remedies” for best resolving issues for all parties; often achieving and exceeding computed standard set each month to receive bonus.
Talented Collections Specialist persistent with customers and seasoned in overcoming objectives. Bringing 25 years of experience and driven mentality.
Accurately input, maintain, and communicate pricing information for strategic customers in both Internal and External systems including daily, weekly, quarterly, and annual price change requests. Initiate and facilitate resolution of all discrepancies within the system, troubleshooting with respective contacts and account owners. Manage and maintain the setup and accuracy of pertinent information and integrity of data for all customers and products. Continually maintain working knowledge of all products, customers, and pricing data specific to a customer to minimize pricing short pay exceptions. Leverage thorough knowledge of customer, systems, and processes to drive timely and accurate execution of price entry. Identify and escalate process and procedural change needs between the CSC and the field. Partner to improve and sustain field and CSC compliance of processes, practices, and procedures.
Verifies financial documents for PepsiCo company to accurately analyze the financial data.
Assesses data & information to verify entry, calculation & billing code accuracy for PepsiCo.
Manages and responds to correspondence and inquiries from customers and vendors per shift.
Manages finance projects under direction of senior management to meet the budget limitations.
Analyze & resolve any chargebacks,shortages & pricing discrepancies with appropriate partners
Accounts Receivable/Collections.
Export to excel daily deposits to general ledger.
Process payments by phone, mail, cash and checks.
Carry out billing, collect and allocate payments.
Research and resolve payment discrepancies.
Generate age analysis and review AR aging to ensure compliance.
Educate customers on the effects of delinquent payments in reference to their Direct/Indirect/Specialty Sponsorship. Sales and full.
Process payments from customers and negotiate payment arrangements to help bring the account current.
Work cross-functional teams to resolve customer concerns and issues.
Oversee department as a Senior Collector. Also managed six Collectors from India (WNS).
Proficient in several software programs
Credit and collections
Persuasion strategies
Team-oriented
Customer research
Performance improvement techniques