Valorie S. Fisher
Program Manager
Prairieville,LA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
O
Overview
22
22
years of professional experience
Work History
Coalition Coordinator
Capital Area Human Services District
06.2017 - Current
- Work with the local established Coalition, West Fel Prevention Coalition, to recruit and maintain members as needed,
- Organize various subcommittees, provide agenda items for the meeting schedule and help to conduct the activities of the Coalition to meet the requirements of the Louisiana Partnership for Success (LaPFS) Grant Program.
- Responsibility further includes working with the Council, Executive Assistance and the Coalition Coordinator to engage community sectors that will support efforts to reduce underage drinking and prescription drug misuse/abuse.
- Works closely with the current Executive Director, Executive Assistance and the Board to engage community stakeholders including but not limited to local governing agencies such as Mayors and Town Council, Parish Police Jury, and Local School Board Members as needed.
- Works also to include local universities, business leaders, faith-based leaders, and civic groups in the activities supported by the Coalition.
- Responsible for implementing the strategic prevention framework process and working with the current staff and Coalition to assess community needs, plan effective strategies, implement the activities, and evaluate their effectiveness. Also required to work in two parishes. The parishes are West Feliciana and East Baton Rouge Parishes.
- Engage and involve team members in monthly meetings and weekly activities that moved coalition toward goals.
- Maintain documentation to report on progress toward project goals.
- Collaborate with chairperson to develop meeting agendas and facilitate meetings and activities.
- Recruit and re-engaged coalition members to assist with the coalition's action plan strategies and community events.
- Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
- Hire, managed, develop and train staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinate individual duties after careful evaluation of each facilitator's skill level and knowledge.
- Delegated tasks to boar members to organize and improve activities/events efficiency.
- Implemented project management techniques to overcome obstacles and increase board productivity.
- Conducted ongoing reviews of contract/program financial systems to assess cost control measures.
Program Manager
Turning Point Outreach Services
04.2014 - 06.2017
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Developed and implemented non-profit organization's programs.
- Organized and managed all programs, fundraising events and large scale donations.
- Responsible for budgeting, payroll and community outreach.
- Assisted in writing grant proposals.
- Coordinated activities of program committees and/or other groups to plan procedures.
- Supervised and provided training to all case managers and other staff.
- Coordinated, monitored, and evaluated care for Independent Living clients with clinical decision and critical thinking skills.
- Performed observations of client behavior and environmental determinants of behavior.
- Prepared written continuous record or simple statistical representation of observations as designated.
- Assisted with obtaining information for the initial patient assessment (i.e. current medication and allergies, etc.).
- Assisted with client's intake of medications and daily activities.
- Ensured upkeep of clients current and historical files.
- Interacted with customers and clients to identify their needs and requirements.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Built teams to address project goals and objectives for multiple projects.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
Developmental Disability Community Svc. Supervisor
Capital Area Human Services District
12.2011 - 10.2013
- Provided direct line supervision and management of professional staff for the regional office in order to maintain statewide programs.
- Managed appropriate service waiting lists, reviewed current and newly designated priority cases and assigned cases to unit social workers and case managers as situations warrant. Managed unit functioning as Single Point of Entry (SPOE) for all services and program unit for Family Support services.
- Provided technical support, on the job training and assistance to professional staff as needed, including crisis situations.
- Managed and ensured proper assessment of client/family situations for family support priority assignments.
- Negotiated, administered and monitored regional office agency contracts with providers, agencies and professionals.
- Facilitated and participated in meetings and served on Committees. Assisted in recruiting and hiring of staff.
- Investigated and documented complaints made by individuals regarding regional program service.
- Hosted monthly meetings with staff to discuss incoming client cases.
- Exhibited excellent communications and customer service relations skills.
- Collaborated with various stakeholders to promote social services.
- Gained knowledge and experience working with children in educational setting.
- Collaborated with local organizations to provide services to families in need.
- Improved clients' coping with routine life activities such as food budgeting, rental and utility payments.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Facilitated communication between clients and other service providers.
Program Monitor – Prevention Unit
Capital Area Human Services District
08.2007 - 12.2011
- Responsible for the development and implementation of the federal Strategies Framework – Strengthen Families Program in the Capital Area Human Services - Prevention Unit.
- Conducted frequent on-site monitoring visits to Local Operating Agencies, school systems, local prevention non-profit and faith-based providers for the purposes of evaluation and/or technical assistance.
- Assisted in the development of standards and measurements to determine what students, literacy service providers, teachers, and instructional programs are accomplishing.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public and schools.
- Partnered with local organizations to expand access to social and community services.
- Collaborated with community members to develop and implement service initiatives.
- Established and maintained relationships with key stakeholders.
- Advocated for social and community service programs to increase awareness.
- Implemented strategies to increase public awareness of social and community service programs.
- Conducted outreach activities to engage local stakeholders in programs.
Education Program Consultant 2
Louisiana Department Of Education
06.2001 - 08.2007
- Planned, developed, and implemented the Jobs for America's Graduates program and Workforce Investment Act program in the Family and Youth Development Section of the Division of Family, Career and Technical Education.
- Required frequent on-site visits to WIA Service Delivery Areas, Local School Boards, and Louisiana's Technical Colleges for the purposes of evaluation and technical assistance.
- Required frequent on-site visits to the SDAs and their local service providers (technical colleges, school boards, community-based organizations, etc.)
- Kept abreast of new developments in the area of job training, dropout prevention, and school-to-career transition
- Responsible for the development and implementation of the federal Migrant Education instruction program.
- Requires frequent on-site monitoring visits to Local Operating Agencies (LOAs), school systems, local Migrant Education providers for the purposes of evaluation and/or technical assistance, as well as an in-depth knowledge of NCLB, Title 1, Part C of ESEA. Respond to requests for instructional, programmatic, and technical assistance, maintained professional knowledge of program requirements through review of professional literature and publications.
- Coordinated training and professional development courses for teachers and school administrators to create new teaching strategies that encourage student learning.
- Supervised and evaluated teaching and support staff to assess program standards and classroom policies and implement changes based on data.
- Planned, coordinated and implemented career education programs to train and upgrade skills of highly-skilled workforce.
Education
Master of Science - Public Administration
Southern University And A & M College
Baton Rouge, LA07.1999
Bachelor of Science - Vocational Education
Southern University And A & M College
Baton Rouge, LA12.1995
Skills
- Supply Orders
- Coordinate Schedules
- Digital Filing
- Equipment Maintenance
- Office Organization
- Community Knowledge
- Report Preparation and Analysis
- Enforce Policies
- Case Management Software
- Write Reports
- Office Supplies and Inventory
- Outreach Management
- Staff Training
- Group Leadership
- Workflow Processes
- Microsoft Office
- Administration and Operations
- Accounts Payable and Accounts Receivable
- Evaluate Performance
- Membership Databases
- Leadership and Change Management
- Volunteer Coordination
- Customer Satisfaction
- Handling Complaints
- Business Correspondence
- Model Logic
- Data Communications
- Meeting Coordination and Support
Timeline
Coalition Coordinator
Capital Area Human Services District
06.2017 - Current
Program Manager
Turning Point Outreach Services
04.2014 - 06.2017
Developmental Disability Community Svc. Supervisor
Capital Area Human Services District
12.2011 - 10.2013
Program Monitor – Prevention Unit
Capital Area Human Services District
08.2007 - 12.2011
Education Program Consultant 2
Louisiana Department Of Education
06.2001 - 08.2007
Master of Science - Public Administration
Southern University And A & M College
Bachelor of Science - Vocational Education
Southern University And A & M College
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