Valshea Gause
Riverdale, GA,GA
Summary
With a proven track record at Gordon Biersch Brewery Restaurants, I excel in delivering exceptional customer service and employee training, enhancing team efficiency and guest satisfaction. Skilled in cash handling and fostering guest engagement, I consistently contribute to a positive dining experience, showcasing strong work ethic and professional appearance.
Overview
11
11
years of professional experience
Work History
Server
Gordon Biersch Brewery Restaurants
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Hostess Trainer/Restaurant Hostess
Del Frisco's Grille
11.2022 - 09.2023
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Improved team communication by implementing a weekly meeting to address concerns and share updates.
- Increased table turnover rate with efficient management of waiting list and timely followups.
- Developed training materials to standardize hostess procedures, ensuring consistency in service.
Fine Dining Server
Louisiana Bistreaux
06.2021 - 09.2023
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Managed sections for smooth flow of guests and orders.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
Host/Server
Buffalo Wild Wings
04.2017 - 01.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Completed daily side work and opening and closing duties without fail.
Shift Manager
Taco Bell
07.2014 - 03.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
Education
High School Diploma -
Hephzibah Comprehensive High School
Hephzibah, GA05-2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Professional appearance
- Team motivation
- Employee training
Timeline
Server
Gordon Biersch Brewery Restaurants
05.2023 - Current
Hostess Trainer/Restaurant Hostess
Del Frisco's Grille
11.2022 - 09.2023
Fine Dining Server
Louisiana Bistreaux
06.2021 - 09.2023
Host/Server
Buffalo Wild Wings
04.2017 - 01.2020
Shift Manager
Taco Bell
07.2014 - 03.2017
High School Diploma -
Hephzibah Comprehensive High School
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