Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Valter Gianfranchi

Reston,VA

Summary

Proven to excel in high-pressure environments, I enhanced guest satisfaction at Thompson Italian Restaurant by leveraging strong problem-solving and customer service skills. Expert in food safety and upselling techniques, I significantly contributed to a positive dining atmosphere, skillfully managing guest concerns and fostering repeat business. My collaborative spirit and efficiency in banquet coordination underscore my commitment to service excellence.

Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.

Overview

15
15
years of professional experience

Work History

Restaurant Waiter

Thompson Italian Restaurant
07.2021 - 05.2024
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.

Restaurant Waiter

Assaggi Osteria
12.2016 - 05.2020

Restaurant Waiter

Pazzo Pomodoro
12.2012 - 12.2016
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Cultivated warm relationships with regular customers.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Processed orders and sent to kitchen employees for preparation.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.

Restaurant Manager

Galileo 3
08.2010 - 12.2012
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Motivated staff to perform at peak efficiency and quality.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.

Restaurant Manager Head Waiter

Da Domenico Restaurant and Zeffirelli Same Company
12.2008 - 08.2010
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Motivated staff to perform at peak efficiency and quality.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Problem-solving
  • Cash handling
  • Table setting
  • Food safety awareness
  • Memory retention
  • Upselling techniques
  • Food presentation
  • Wine pairing
  • Banquet coordination
  • Guest engagement
  • Complaint resolution
  • Conflict management
  • Portion control
  • Allergy awareness
  • Cross-selling and upselling
  • Food hygiene
  • Large party coordination
  • Menu design
  • Menu description knowledge
  • Food service promotion
  • Food preparation knowledge

Languages

Spanish
Professional Working

Timeline

Restaurant Waiter

Thompson Italian Restaurant
07.2021 - 05.2024

Restaurant Waiter

Assaggi Osteria
12.2016 - 05.2020

Restaurant Waiter

Pazzo Pomodoro
12.2012 - 12.2016

Restaurant Manager

Galileo 3
08.2010 - 12.2012

Restaurant Manager Head Waiter

Da Domenico Restaurant and Zeffirelli Same Company
12.2008 - 08.2010

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Valter Gianfranchi