Summary
Overview
Work History
Education
Skills
Timeline
Generic
Valtrice Grant

Valtrice Grant

Jackson,MS

Summary

Dynamic Ecommerce Supervisor at Kroger with a proven track record in optimizing order fulfillment and enhancing customer satisfaction. Expert in payment processing and team leadership, I successfully implemented inventory management systems that reduced stock discrepancies, while fostering a collaborative environment that drove product launches and customer loyalty initiatives.

Overview

25
25
years of professional experience

Work History

Ecommerce Supervisor

Kroger
02.2022 - Current
  • Implemented an efficient inventory management system to reduce stock shortages and overstocks.
  • Facilitated seamless communication between e-commerce personnel, warehouse staff, shipping providers, and other relevant stakeholders throughout each step of order fulfillment operations.
  • Coordinated cross-functional teams for successful product launches and promotional events.
  • Spearheaded initiatives for enhancing customer loyalty through personalized experiences, targeted promotions, and rewards programs.
  • Evaluated customer feedback regularly, identifying areas of opportunity or concern for prompt resolution and continuous improvement efforts.
  • Ensured compliance with industry regulations regarding user privacy, payment processing, and shipping practices.
  • Streamlined return processes to expedite refunds or exchanges while minimizing negative impact on overall sales figures.
  • Trained and supervised e-commerce team members, resulting in increased productivity and improved performance.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Scanning Coordinator

Kroger
02.2000 - 02.2022
  • Collaborated with team members to maintain an organized, clean, and well-stocked store environment for optimal shopping experiences.
  • Improved communication with store management by consistently providing accurate and timely reports on inventory discrepancies and pricing updates.
  • Enhanced inventory accuracy by diligently scanning and updating product information in the system.
  • Demonstrated excellent problem-solving skills by addressing inventory or pricing issues promptly, ensuring minimal disruption to store operations.
  • Ensured customer satisfaction with accurate pricing by regularly auditing shelf tags and updating prices as needed.
  • Served as a knowledgeable resource for fellow team members, offering guidance and support on scanning coordinator tasks when needed.
  • Assisted customers with locating products or answering questions regarding pricing, contributing to a positive shopping experience.
  • Increased productivity by efficiently managing time and prioritizing daily tasks as a Scanning Coordinator.
  • Coordinated effectively with other departments within the store, fostering a collaborative atmosphere focused on achieving common goals.
  • Consistently met deadlines for completing price updates, ensuring that customers received accurate pricing information during their shopping experience.
  • Confirmed accurate price changes and prepared and printed daily price download for full visibility.
  • Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
  • Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
  • Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
  • Gained and maintained knowledge of products sold within store and promptly responded to customer questions.

Education

Associate Degree - Computer And Information Systems

Hinds Community College
Raymond, MS
05.1990

High School Diploma -

Warren Central High
Vicksburg, MS
05.1988

Skills

  • Payment processing
  • E-commerce platforms
  • Mobile commerce
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team leadership
  • Cash handling and reconciliation
  • Decision-making
  • Team building and motivation
  • Customer service management
  • Store operations
  • Customer relations
  • Problem anticipation and resolution

Timeline

Ecommerce Supervisor

Kroger
02.2022 - Current

Scanning Coordinator

Kroger
02.2000 - 02.2022

Associate Degree - Computer And Information Systems

Hinds Community College

High School Diploma -

Warren Central High

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Valtrice Grant