Valynncia Collins
Reynoldsburg
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Chase Bank
01.2017 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Huntington National Bank
05.2011 - 12.2017
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Customer Service Representative
Aspen Energy
12.2010 - 04.2011
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Created and maintained detailed database to develop promotional sales.
Education
Bachelor of Arts - Business Administration And Management
Franklin University
Columbus, OH05.2025
Medical Assisting
Everest Institute
Gahanna, OH12.2011
High School Diploma -
Independence High School
Columbus, OH06.2004
Skills
- Microsoft Outlook
- Call Triaging
- Conflict Resolution
- CRM Software
- Customer Relationship Management (CRM)
- Active Listening
- Team Development
- Problem-Solving Abilities
- Technical Support
- Microsoft Excel
- Problem Resolution
Timeline
Customer Service Representative
Chase Bank
01.2017 - 09.2023
Customer Service Representative
Huntington National Bank
05.2011 - 12.2017
Customer Service Representative
Aspen Energy
12.2010 - 04.2011
Bachelor of Arts - Business Administration And Management
Franklin University
Medical Assisting
Everest Institute
High School Diploma -
Independence High School
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