VAMSI CHERUKURI
Summary
Diligent Account Manager with comprehensive experience managing high-value accounts and driving client satisfaction. Proven track record of developing tailored strategies that foster client relationships and enhance business growth. Extensive experience partnering with healthcare systems, providers, C suite teams, administrators, and clinical researchers. Demonstrated proficiency in leveraging analytical skills, medical knowledge, and effective communication to achieve key objectives.
Overview
7
7
years of professional experience
Work History
Strategic Account Manager
Elemeno Health
01.2023 - Current
- Manage the entire client engagement process from end-to-end including implementation, client communication, budget management, project management, initiative prioritization, and client meetings
- Served as the primary point of contact for all account-related matters, building trust with key decision makers.
- Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience
- Engaged functional areas across prospect or client organizations to uncover future business opportunities
- Increased book of business from 700k to 1.5 million
- Converted SMB accounts to Enterprise level clients
- Partnered with healthcare providers, C-suite level executives, administration, and mid level management
- Launched a new vertical for our company leading to increased profits and partnering with product to meet client needs.
- Enhanced client relationships by consistently delivering strategic insights and tailored solutions
- Recorded accurate and efficient records in customer database (Hub Spot)
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention
- Provided exceptional customer service experiences by anticipating needs, offering proactive solutions, and resolving issues quickly when they arose
- Created demand by matching business problems to product and service solutions
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Negotiated contract renewals, securing long-term commitments from major clients
- Monitored customer health metrics and conducted data analytics continuously, proactively addressing any potential issues before they escalated into problems
- Conducted quarterly business reviews to assess progress towards goals and identify areas for improvement
- Conducted demos, trainings, and go-lives
- Drove process improvements across multiple teams to streamline workflows related to servicing our strategic partners
- Coordinated resources from various departments to ensure seamless support for clients' initiatives
- Gave feedback to product to help define product development mapping
- Contributed to team objectives in fast-paced environment
- Presented regular updates on account performance to senior leadership, highlighting successes and areas requiring attention
- Successfully retained at-risk accounts by creating tailored action plans that addressed their unique pain points
- Skilled at working independently and collaboratively in a team environment
Technical Account Manager
Elemeno Health
07.2022 - 01.2023
- Presented technical presentations to clients to explain product features and benefits
- Developed and executed solutions to customer needs and drivers through hands-on engagement
- Utilized data analytics tools to monitor account performance, identifying trends and making informed recommendations
- Led cross-functional teams to deliver customized solutions that exceeded client expectations
- Collaborated with Client to ensure Product solution aligned with client initiatives
- Production of Content for Medical Professionals in advancement of key objectives around education and policy alignment
- Help navigate regulatory needs such as joint commission
- Managed content library and production of new content for several accounts
- Aligned with clients on their specific objectives and solutions we offered that could help them reach their goals
- Streamlined content management processes across multiple medical accounts, optimizing resource allocation and enhancing delivery timelines
- Orchestrated cross-functional initiatives to deliver customized healthcare solutions, fostering strong partnerships with medical professionals
- Led cross-functional healthcare initiatives, bridging communication between technical teams and medical professionals to deliver customized solutions
- Managed Projects via Click up to ensure on-time delivery
- Streamlined healthcare content management systems by implementing data-driven workflows, enhancing delivery efficiency while ensuring medical compliance standards
- HTML and JSON Coding
Clinical Researcher / Project Manager
Ochsner School Of Medicine
02.2021 - 05.2022
- Supported publications of research findings in peer-reviewed journals by preparing well-organized manuscripts that adhered to submission guidelines
- Spearheaded efforts to adopt innovative technologies and methodologies within the organization's clinical trial operations
- Conducted root cause analysis to enhance quality
- Performed data analysis and interpretation of results from clinical trials and epidemiological studies
- Mentored junior researchers on best practices for conducting successful clinical studies and managing complex projects
- Collaborated and organized medical writing projects to align with desired organizational outcomes
- Collaborated with physicians and other healthcare professionals to evaluate the effectiveness of treatments and diagnostic techniques
- Implemented quality control measures to ensure accurate data collection, verification, storage, retrieval, and analysis during clinical trials
- Maintained compliance with regulatory requirements through meticulous documentation of study procedures, findings, and ethical considerations
- Designed, constructed and implemented research proposals, protocols and procedures
- Reduced study attrition rates by building strong rapport with participants to encourage ongoing engagement in the research process
- Assisted with analysis of research data in collaboration with research department
- Enhanced patient safety in clinical trials through rigorous monitoring and reporting of adverse events
- Streamlined clinical trial processes by implementing efficient data management and documentation techniques
Customer Success
Olive AI
10.2018 - 04.2020
- Lead the onboarding and integration process for new customers, ensuring a smooth and efficient implementation.
- Collaborate with internal teams, including Sales, Operations, Product, and Engineering, to facilitate a seamless transition from sales to implementation, and go live.
- Serve as the primary point of contact for a portfolio of key customers, building strong, long-term relationships.
- Proactively monitor account health and performance, addressing any issues or concerns promptly.
- Nurture and deepen our relationship with customers to allow our Customer Success and Marketing leads to facilitate case studies, testimonials, and referral
- Provide exceptional support to clients, troubleshooting and resolving issues in a timely manner.
- Collaborate with internal teams to escalate and resolve complex issues
- Work closely with sales, marketing, product, engineering, and operations to ensure customer success initiatives align with company goals
Education
DOCTOR OF MEDICINE -
Ochsner School of Medicine
New Orleans, LA07.2022
MASTER OF SCIENCE - MEDICAL PHYSIOLOGY
Case Western Reserve University
Cleveland, Ohio05.2020
BACHELOR OF SCIENCE - BIOLOGY
University of Cincinnati
Cincinnati, Ohio04.2018
Skills
- Strategic Planning
- Account Management
- Client Relations
- Team Leadership
- Data Analytics
- Project Management
- Problem Solving
- Sales Strategy
- Customer Success
- Process Improvement
- Clinical Research
- Data Analysis
- Quality Assurance
Timeline
Strategic Account Manager
Elemeno Health
01.2023 - Current
Technical Account Manager
Elemeno Health
07.2022 - 01.2023
Clinical Researcher / Project Manager
Ochsner School Of Medicine
02.2021 - 05.2022
Customer Success
Olive AI
10.2018 - 04.2020
MASTER OF SCIENCE - MEDICAL PHYSIOLOGY
Case Western Reserve University
BACHELOR OF SCIENCE - BIOLOGY
University of Cincinnati
DOCTOR OF MEDICINE -
Ochsner School of Medicine
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