Vamsi Cherukuri
Frisco,TX
Summary
Dynamic professional with expertise in account management and client retention. Achieved a 25% increase in client retention and 20% revenue growth through cross-functional collaboration and effective problem-solving. Committed to delivering impactful solutions that drive business success.
Overview
7
7
years of professional experience
Work History
Strategic Account Manager
Elemeno Health
Remote
01.2023 - Current
- Increased client retention by 25% through strategic relationship management.
- Boosted product adoption by 30% by developing tailored client solutions.
- Collaborated with cross-functional teams to ensure exceptional service delivery.
- Conducted regular quarterly business reviews to evaluate client performance and feedback.
- Facilitated training sessions on platform features, enhancing client knowledge.
- Established strong relationships with key decision-makers through personal meetings and check-ins.
- Analyzed customer data to pinpoint areas for improvement in service delivery.
- Identified new business opportunities, resulting in consistent 20% revenue growth.
- Managed the entire lifecycle of the client from implementation to renewal
- Attended trade shows and conferences as a representative of the company's brand.
- Launched a new vertical for our organization, leading to additional revenue streams.
- Worked with healthcare providers and Executives to deliver on ROI from both a clinical and buissness perspective
- Navigated regulatory bodies and requirements
Technical Account Manager
Elemeno Health
Remote
06.2022 - 01.2023
- Managed customer onboarding processes for healthcare technology solutions.
- Facilitated training sessions for clients on software features and best practices.
- Collaborated with product teams to address client feedback and needs.
- Developed user documentation to enhance client understanding of tools.
- Built strong relationships with stakeholders to ensure satisfaction and engagement.
- Provided product demonstrations to customers in order to educate them on the features and benefits of products.
- Responded to customer inquiries and concerns to facilitate solutions.
- Maintained anup-to-date knowledge base of current technologies used by customers.
- Managed multiple accounts simultaneously while meeting deadlines for each one.
- Actively participated in project planning sessions with internal teams in order to develop effective solutions that meet client needs.
- Prepared presentations summarizing key findings from research projects conducted on behalf of clients.
- Developed and wrote technical documentation for products/ Clinical content development.
- Devised and delivered technical presentations explaining options to customers and prospective customers.
- Planned various product configurations to meet diverse customer needs.
- JSON and HTML coding
- Managed project management tools to ensure thetimely delivery of materials.
- Liaised with stakeholders regarding project requirements, deadlines, and deliverables.
- Managed the production of content from concept to completion.
- Performed quality assurance testing on all digital assets prior to launch.
- Developed content governance guidelines to ensure consistency and quality across all channels.
Clinical Researcher | Project Manager
University of Queensland
Brisbane, Australia
10.2020 - 04.2022
- Conducted patient interviews to gather data for clinical studies.
- Analyzed trial results using statistical software for accurate reporting.
- Collaborated with medical teams to ensure protocol adherence in trials.
- Prepared documentation for regulatory submissions and site monitoring visits.
- Managed participant recruitment and retention strategies throughout studies.
- Developed training materials for staff on clinical trial protocols and procedures.
- Facilitated meetings to discuss study progress and address challenges faced.
- Reviewed literature to support study designs and enhance research quality.
- Adhered to standards in areas involving data collection, research protocols, and regulatory reporting.
- Facilitated communication between investigators, sponsors, vendors, and other stakeholders involved in clinical research projects.
- Attended regular team meetings to discuss progress on ongoing clinical trials.
- Monitored patient progress throughout the trial period.
- Conducted literature reviews to identify relevant research studies for inclusion in clinical trials.
- Assisted with Publications and data analysis
- Obtained and reviewed data and information from scientific publications and literature.
Customer Success Associate
Olive AI
, OH
10.2018 - 01.2020
- Supported clients by addressing inquiries and resolving issues promptly.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Managed customer onboarding processes to ensure smooth transitions and satisfaction.
- Monitored customer feedback and reported trends to improve service quality.
- Utilized CRM tools to track customer interactions and maintain accurate records.
- Developed resource materials to aid customers in product utilization and troubleshooting.
- Facilitated regular check-ins with clients to nurture relationships and gather insights.
- Analyzed customer data to identify trends and opportunities for improvement.
- Maintained up-to-date knowledge of products and services offered by the organization.
- Conducted product demonstrations for potential customers as needed.
- Provided comprehensive customer support and troubleshooting assistance to customers.
- Prepared detailed reports on customer satisfaction levels and other relevant metrics.
- Worked closely with sales team members to ensure successful transition from sale to implementation.
- Identified opportunities for cross-selling additional services or products to existing customers.
- Resolved escalated customer issues in a professional manner.
- Provided technical advice and guidance to customers on how to use products and services.
Education
Master of Science -
Case Western Reserve University
Cleveland, OH01-2020
Bachelor of Science -
University of Cincinnati
Cincinnati, OH04-2018
M.D. -
Ochsner School of Medicine | University of QLD
Skills
- Account management
- Client retention
- Data analysis
- Revenue growth
- Technical documentation
- Customer relationship management
Timeline
Strategic Account Manager
Elemeno Health
01.2023 - Current
Technical Account Manager
Elemeno Health
06.2022 - 01.2023
Clinical Researcher | Project Manager
University of Queensland
10.2020 - 04.2022
Customer Success Associate
Olive AI
10.2018 - 01.2020
Master of Science -
Case Western Reserve University
Bachelor of Science -
University of Cincinnati
M.D. -
Ochsner School of Medicine | University of QLD
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