Vamsi Krishna Penumarthy
Santa Clara,California
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Organized and dependable candidate and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Student Assistant
International Technological University
Santa Clara, California
05.2022 - Current
- Coordinating effective office procedures and efficient workflow while maintaining excellent customer service, confidentiality, and professional demeanor
- Supported student learning objectives through personalized and small group assistance.
- Assisting and guiding students through the processes associated with applying to the college, placement testing, obtaining transcripts, scheduling classes, and the financial aid application processes which include FAFSA on the web, online MPN, entrance counseling, and completion of all necessary paperwork and forms
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Maintaining accurate processing of academic records that comply with federal, state, and institutional regulations by ensuring accurate data entry from the beginning to the end of the enrollment process
- Developing and maintaining a comprehensive understanding of the college computer system by continuing to investigate ways to enhance our processes
- Serving as a backup to other enrollment services staff through cross-training, thus providing continuity within the office
- Assisting with the modification of office literature and forms to ensure student understanding
- Stay current on federal, state, and institutional policies, procedures, and regulations.
Java Intern
Enlume Technologies
Hyderabad, Telangana
07.2015 - 11.2015
- Edited code to maximize speed and scalability of programming projects
- Built reusable code and storage libraries
- Supported complete lifecycle project implementation of various industry solutions
- Debugged and corrected computer programming errors with advisory from the master developer
- Wrote clean code for functional web applications under instruction of master developer
- Integrated user-facing elements developed by a front-end developer.
- Created proofs of concept for innovative new solutions.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
Assistant Manager
Axis Bank
Hyderabad, Telangana
02.2017 - 02.2022
- Utilized programming languages such as Python and Java
- Leveraged databases like Oracle, MS-SQL, and SQL
- Involved in the design of software solutions to ensure they are practical, sustainable, secure and addressed user needs
- Translated business needs and articulated discoveries into user stories or work items for development teams
- Sustained good understanding of data relationship between different data sources to identify data quality issues and propose solutions
- Engaged and worked directly with users, onboard users to tools, provided user support, performed user acceptance testing, and troubleshooted tool issues.
- Created customized development frameworks for customers based on specific business goals and budgetary constraints.
- Performed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Support Analyst
Experis IT
Bengaluru, Karnataka
06.2016 - 12.2016
- Supported users with software, hardware and network issues
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Configured and distributed devices used daily by employees
- Created user accounts and managed access control
- Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback
- Answered customer support inquiries via specialized ticket tracking platforms.
- Supported users with software, hardware and network issues.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
Education
Master of Science - Information And CyberSecurity
International Technological University
San Jose 01.2022 - Current
Bachelor of Science - Computer Science Engineering
SCSVMV University
India 08.2010 - 05.2014
Skills
Erecting firewalls
Timeline
Student Assistant
International Technological University
05.2022 - Current
Master of Science - Information And CyberSecurity
International Technological University
01.2022 - Current
Assistant Manager
Axis Bank
02.2017 - 02.2022
Support Analyst
Experis IT
06.2016 - 12.2016
Java Intern
Enlume Technologies
07.2015 - 11.2015
Bachelor of Science - Computer Science Engineering
SCSVMV University
08.2010 - 05.2014
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