Experienced Learning Management System (LMS) Administrator with a proven track record in effectively managing and optimizing LMS platforms to support organizational learning objectives. Skilled in overseeing the technical aspects of LMS implementation, customization, and maintenance, ensuring seamless functionality and user experience. Proficient in providing user support, troubleshooting, and training to maximize utilization and adoption. Strong background in collaborating with stakeholders to identify and implement enhancements and best practices. Dedicated to driving continuous improvement and delivering efficient, user-centric LMS solutions that align with organizational goals.
● Demonstrates an advanced level of proficiency in various Skill platforms, including but not limited to: Percipio, Skill port, OpenAir, Salesforce, and more
● The ability to work thoughtfully and carefully to produce work that is complete and error-free
● Accomplishing tasks and Demonstrates ability to perform under pressure and with a sense of urgency; ability to meet deadlines
● Taking ownership of their responsibilities and executing autonomously. ● Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.
● LMS Administration across various platforms, Learner/User management, Catalog management
● Report administration including creating, merging, and manipulating report data
● Maintains in-depth knowledge of Skillsoft products and services
● Creates and maintains project documentation for internal and external pares
●Manage the day-to-day operations and maintenance of the Learning Management System (LMS) by collaborating with a team of eLearning and development/production professionals including maintaining the LMS content quality, version control and archival information
● Provide end-user troubleshooting, issue remediation, technology request assistance and escalation management. Monitors reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements.
● Develop, build, and maintain all elements related to LMS functionality, including but not limited to content integrations, curriculum programs, LMS structure, and reporting.
● Develop standardized LMS operational processes and procedures, guidelines and documentation and ensure the LMS governance model is being followed.
● Ensure that training content is always running properly within the learning platforms - without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience.
● Training, Mentoring and Monitoring the Team on LMS functionalities. Taking assessments for further required access.
● QC the tasks performed by the team in QuickBase, updating the project lead and Manager upon the status.
● Prioritizing on the complex issues and resolving them within the timelines.
●Maintain accurate and timely training records by administering the LMS , Preparation of Scorecards for Senior Management related to Service Desk metrics, Training Compliance.
●Internal team training compliance checks and reviews quarterly teams’ performance to report it to Line Manager.
● Development of standard operating procedures to support the LMS, training assignment, and training of controlled documents.
● Provided consultancy to Training Representatives across the Parexel organization in establishing and implementing a globally standardized training management process for Functional Training.
●Create and maintain departmental curriculums (EXCEL based) in collaboration with Training Business Partners and Training Representatives to keep in line with the Training Requirements for business.
● Collaborating with the Learning Management Group and eLearning personnel to ensure that training documentation complies with client, company, regulatory and industry requirements always. Liaising with department heads to advise on training assignment best practices, development of training curricula, and leading and supporting training-based projects.
● Project manager skill driven by requirements of integration of training records transfer in case of acquisition or merger to match Parexel standards.
● Development and distribution training compliance reporting to business leads.
● Act as subject matter expert on running and providing expertise comments on Training reports • Adhering to Good Clinical Practice (GCP) in ensuring staff are provided with the tools to ensure training is completed in line with their job expectations.
● Conducting continuous improvement activities based upon metrics and other objective information, and corrective and preventive actions (CAPA) related to the LMS.
● Actively participate in training related projects, as required
● Acquire additional information and skills to enhance job performance, maintain an up-to-date knowledge of Parexel’s systems, services, policies, and procedures.
Train and mentor new LMS colleagues on various system handling and communicating company goals, safety practices, and deadlines
● Currently undergoing training programs for Cornerstone integration, creating Job-Aids, Checklist for the team to make the setup easy.
● Coordination with the Technical panel and understanding their requirements, defining job positions. Resourcing, screening and shortlisting resumes through various job portals or else internal reference, head hunting.
● Conducting telephone and Personal interviews in coordination with department heads. Coordinating with Functional Heads & Project Managers to ensure successful hiring. Salary negotiation with short-listed employees and making them aware of the salary structure & policies of the organization following the Verification Process.
● Scheduling and arranging training while coordinating with external trainers and training programs. Identification of training needs and nominating candidates for training.
● Encouraging participation of employees in various organizational events.
● Issuing training certificates for completion of the training.
● Preparing Final settlements, Gratuity, leave salary and all employee benefits.
● Compilation & processing of attendance data in attendance system.
● Maintaining employee’s personal files and records, communicating HR policies & across the organization at all levels.
● Designed Policies and Various HR Forms and Induction Program.
● Tracking attendance, maintaining leave records, PF records, issue leers, Issuing ID Cards, seating arrangements, Arranging Systems,
● Keeping track of Confirmation, Appraisals, and Increments of employees.
● Preparation of full and final settlement and generation of various leers like offer letter, appointment letter, increment letter, warning letter, show cause notice, experience/service certificate, relieving letter, etc.
● Liaising with the bank for salary account opening etc., informing bank authority of resigned & terminated employees.
● Compiling all data needed for the annual salary review, and the annual performance appraisal analysis. Bonus calculation etc.
● Effectively managing welfare measures, management - employee get together, picnics & pares, organizing Events.
● Developing employee engagement programs like Initiated and administered a welcome-mail policy to all new joiners, Initiated regular Birthday mailers & celebration policy.
● To detect and handle complaints, disputes and grievances of all staff and to report them to the Project Managers (Project Manager of Site) and Management.
● Resolving issues, problems and complaints related to policy interpretation, me office, PF & ESI issue, and payroll.