Van Catchings
Noblesville,IN
Summary
Experience launching and managing regional operations and building high-performance teams in food & beverage and healthcare industries with a focus on high volume growth, process optimization, and service quality management.
Overview
18
18
years of professional experience
Work History
Field Service Director
McDonald’s Corporation
- Managed 5 field consultants and 9 owner-operators in 70 stores
- Identified and implemented opportunities for increased sales and profitability.
Director of Operations
- McDonald’s Corporation -Trained and supervised 7 operation managers and 28 supervisors throughout 140 stores
- Supervised managers on daily procedures and monitored overall store performance.
Director of Operations
Pizza Hut
11.2021 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Director of Franchise
Dickey’s Barbecue Restaurants Inc
01.2020 - 12.2021
- Provides franchise owners with operations and marketing support for a direct impact on the profitability of their business
- Assists franchisees in building sales, improving operations, increasing check counts and improving brand initiatives
- Oversees 26 franchise owners in 78 stores throughout 6 different states
- Train owners and district managers on new and upgraded products prior to a national roll-out
- Reviews monthly P&Ls to evaluate individual store’s KPIs metrics
- Identifies opportunities for growth to improve store revenues.
- Analyzed data and developed actionable recommendations to drive growth.
- Utilized required documentation procedures and methods to document calls, emails, tasks, documents and notes.
Regional Director of Operations
TGI Fridays
01.2016 - 01.2019
- Oversaw 7 store locations with 25 plus managers to ensure accuracy, efficiency, and quality assurance
- Collaborated with General Managers in hiring and promoting all Department Managers
- Responsible for profitability and store operations
- Successfully passed all food safety & health department audits and maintained brand standards for each store
- Implemented strategic planning for sales growth, P&L goals, and LBW (liquor, beer, wine) goals to increase sales
- Implemented a “Farm Team” amongst managers and maintained a high level of customer satisfaction and employee morale
- Monitored the trading area for various sales increases and marketing opportunities.
Regional Director of Operations
Healthcare Services Group
01.2013 - 01.2016
- Achieved regional objectives through strategic planning, accomplishing action plans, ensuring productivity, and customer service standards
- 2 -Completed audits and identified trends while determining regional system improvements
- Managed 60 accounts within a geographic region and oversaw 9 District Managers
- Provided leadership support and training of dietary quality standards and customer service
- Accomplished regional human resource objectives by recruiting, training, coaching, and counseling employees
- Enforced local, state, federal, and company approved policies and procedures.
Regional Director
East Coast / Denny’s Corporation
01.2009 - 01.2013
- Reported to the Vice President of Company Operations and responsible for brand management, financial growth, and the development and implementation of business strategies
- Responsible for 110 plus company stores in 14 different states, 2 operations managers, and 11 District managers
- Increased restaurant sales by 2.3%, profits by 2%, and customer satisfaction scores by 15% within two years
- Lowered employee turnover by 32% and management turnover by 25% within two years
- Oversaw all company store operations including PNL's responsibilities, sales and profit increases, marketing, human resources, management development, and training
- Monitored the trading area for various sales increase and marketing opportunities
- Conducted a thorough talent management review and created development plans for high-potential employees.
Regional Director of Operations
Blockbuster, Inc
01.2004 - 01.2009
- Recruited and trained District Leaders, Human Resources Managers, and various other department managers
- Maximized the growth of revenue and profits for each store location
- Exceeded budgeted operating profit margin and achieved 3% growth within the first year
- Reduced shrinkage yearly by $486,000, totaling $1.4 million in savings
- Implemented a Succession Planning Program that developed management leaders and ultimately reduced the turnover rate
- Established annual “Blockbuster Cares” community day events in partnership with the U.S
- Army, Boys and Girls Club of Philadelphia, and the NAACP.
Education
Associate of Arts - Business Administration And Management
Compton College
Skills
- Management Development
- Operational Improvement
- Financial Statements
- Budgeting
- Food Safety
- Training High-performing Teams
- Profit & Loss
- Food and Beverage
Timeline
Director of Operations
Pizza Hut
11.2021 - Current
Director of Franchise
Dickey’s Barbecue Restaurants Inc
01.2020 - 12.2021
Regional Director of Operations
TGI Fridays
01.2016 - 01.2019
Regional Director of Operations
Healthcare Services Group
01.2013 - 01.2016
Regional Director
East Coast / Denny’s Corporation
01.2009 - 01.2013
Regional Director of Operations
Blockbuster, Inc
01.2004 - 01.2009
Field Service Director
McDonald’s Corporation
Director of Operations
Associate of Arts - Business Administration And Management
Compton College
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