Van Do
Santa Ana,CA
Summary
I am an enthusiastic psychology student seeking an internship to apply my academic knowledge in a practical setting. I am known for my strong work ethic and genuine passion for interacting with people, particularly children. I am eager to contribute my interpersonal skills and dedication to a psychology-focused role while gaining valuable hands-on experience in the field.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Babysitter
My Family
Costa Mesa
01.2013 - Current
- Provided prompt and professional food delivery services as an independent contractor for Uber Eats across the Costa Mesa area
- Followed efficient routes and navigated through busy areas to ensure timely deliveries from restaurants to customers
- Maintained a 5/5 satisfaction rating by delivering an exceptional customer experience
- Maintained a polite, friendly demeanor when interacting with restaurant staff and customers to uphold Uber's standards
- Ensured food packages remained sealed and securely transported to prevent spills or damaged items
- Adapted to dynamic situations like road closures or customer modifications by communicating proactively
- Tracked and recorded details for each delivery run, including mileage, using the Uber Eats driver app
- Accepted payments through the app and processed cash transactions when required by customers
- Demonstrated punctual and reliable availability for scheduled shifts across varying hours and days
- Followed all local traffic laws and safety protocols for operating a vehicle for contracted delivery services.
- Organizing playdates with other children and providing supervision during outdoor activities.
- Remaining alert at all times while caring for multiple children simultaneously.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Providing a safe environment for children to explore their curiosity and creativity.
- Assisting with meals, snacks, and bedtime routines for the children.
- Transporting children to school, sports activities, or other engagements when necessary.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Using problem-solving skills to anticipate potential issues before they arise.
- Helping older children with homework assignments as directed by parents.
- Creating an atmosphere of fun that allows for occasional rule-bending within reason.
- Developing creative ways to encourage learning through everyday experiences.
Barista and Cashier and shiftleader
Ding Tea-Anaheim
Anaheim
01.2022 - 11.2022
- Prepared and served a variety of boba teas, milk teas, smoothies, and coffee drinks adhering to recipe standards and food safety regulations
- Operated commercial espresso machines, brewers, and blenders with skill to create high-quality handcrafted beverages
- Provided exceptional customer service by greeting guests warmly, making product recommendations, and answering questions about the menu and ingredients
- Maintained a clean and orderly workspace and followed opening/closing procedures for the shop
- Handled cash and credit card transactions accurately as a cashier, balanced drawers, and made change for customers
- Developed proficiency in multitasking and prioritizing orders during busy periods while maintaining a positive, friendly attitude
- Restocked supplies, performed light food prep tasks, and assisted with cleaning duties as needed
- Complied with all health code standards and regulations for food handling and preparation
- Supervised and guided a team of 4-6 baristas and cashiers during scheduled shifts, ensuring efficient operations and excellent customer service
- Opened and closed the boba shop, managing cash deposits/withdrawals, verifying inventory levels, and completing daily reports
- Trained new staff on proper beverage preparation, cash handling, customer service standards, and food safety procedures
- Monitored supply levels and placed orders for inventory and supplies to prevent shortages
- Resolved customer complaints or issues with poise, implementing solutions to promote satisfaction
- Enforced company policies and procedures while creating a positive team environment
- Oversaw cash management processes, including conducting drawer audits and preparing deposits
- Planned employee schedules and assigned tasks to ensure adequate staffing during operational hours
- Maintained organized records related to inventory, labor, and sales metrics
- Consistently upheld high standards of shop cleanliness, safety, and sanitation practices.
Waitress
Bodhi Bowl Restaurant
Sacramento
12.2018 - 01.2022
- Provide attentive and friendly service to guests in a busy Vietnamese restaurant setting
- Take accurate food and drink orders, make menu recommendations, and ensure smooth delivery of meals
- Demonstrate excellent understanding of Vietnamese cuisine and knowledge of menu items to explain dishes and address customer questions or dietary restrictions
- Efficiently manage multiple tables and tasks simultaneously while maintaining a positive, courteous demeanor during peak hours
- Collaborate with kitchen staff to coordinate timely meal preparation and delivery to tables
- Follow food safety standards for proper handling
- Process cash and credit card payments, calculate totals, and distribute checks/change accurately
- Maintain cleanliness of dining area by resetting tables, restocking supplies, and following sanitation procedures
- Cultivated skills in problem-solving, time management, and interpersonal communication to uphold high-quality customer service
- Trained new wait staff on restaurant policies, table systems, and service standards.
Waitress
Dat Thanh Restaurant
Sacramento
11.2018 - 12.2019
- Provide attentive and friendly service to guests in a busy Vietnamese restaurant setting
- Take accurate food and drink orders, make menu recommendations, and ensure smooth delivery of meals
- Demonstrate an excellent understanding of Vietnamese cuisine and knowledge of menu items to explain dishes and address customer questions or dietary restrictions
- Efficiently manage multiple tables and tasks simultaneously while maintaining a positive, courteous demeanor during peak hours
- Collaborate with kitchen staff to coordinate timely meal preparation and delivery to tables
- Follow food safety standards for proper handling
- Process cash and credit card payments, calculate totals, and distribute checks/change accurately
- Maintain the cleanliness of the dining area by resetting tables, restocking supplies, and following sanitation procedures
- Cultivate skills in problem-solving, time management, and interpersonal communication to uphold high-quality customer service
- Trained new wait staff on restaurant policies, table systems, and service standards.
Barista/Cashier
Ding Tea-Elk Grove
Elk Grove
09.2018 - 12.2018
- Prepared and served a variety of boba teas, milk teas, smoothies, and coffee drinks adhering to recipe standards and food safety regulations
- Operated commercial espresso machines, brewers, and blenders with the skill to create high-quality, handcrafted beverages
- Provided exceptional customer service by greeting guests warmly, making product recommendations, and answering questions about the menu and ingredients
- Maintained a clean and orderly workspace and followed opening/closing procedures for the shop
- Handled cash and credit card transactions accurately as a cashier, balanced drawers, and made changes for customers
- Developed proficiency in multitasking and prioritizing orders during busy periods while maintaining a positive, friendly attitude
- Restocked supplies, performed light food prep tasks, and assisted with cleaning duties as needed
- Complied with all health code standards and regulations for food handling and preparation.
Barista/Cashier
Pho TheDo
San Jose
02.2018 - 06.2018
- Provide attentive and friendly service to guests in a busy Vietnamese restaurant setting
- Take accurate food and drink orders, make menu recommendations, and ensure smooth delivery of meals
- Demonstrate an excellent understanding of Vietnamese cuisine and knowledge of menu items to explain dishes and address customer questions or dietary restrictions
- Efficiently manage multiple tables and tasks simultaneously while maintaining a positive, courteous demeanor during peak hours
- Collaborate with kitchen staff to coordinate timely meal preparation and delivery to tables
- Follow food safety standards for proper handling
- Process cash and credit card payments, calculate totals, and distribute checks/change accurately
- Maintain cleanliness of the dining area by resetting tables, restocking supplies, and following sanitation procedures
- Cultivated skills in problem-solving, time management, and interpersonal communication to uphold high-quality customer service
- Trained new wait staff on restaurant policies, table systems, and service standards.
Education
Bachelor of Arts - Psychology
Cal State Fullerton
Fullerton, CA12-2024
Associate of Arts - Psychology
Cosumnes River College
Elk Grove, CA12-2021
Skills
- Customer Service
- Coffee Experience
- Food Handling
- Barista Experience
- Food Preparation
- Communication skills
- Cash register
- Cash handling
- Cash management
- Kitchen experience
- Childcare
- Teaching
- Working with people with autism
- Time management
- Behavioral health
- Behavioral therapy
- Activity Planning
- Child Supervision
- Early Childhood Education
- Early Childhood Development
- Keeping children safe
- Child Development
Certification
Driver's License, 08/01/22, 08/01/27
Timeline
Barista and Cashier and shiftleader
Ding Tea-Anaheim
01.2022 - 11.2022
Waitress
Bodhi Bowl Restaurant
12.2018 - 01.2022
Waitress
Dat Thanh Restaurant
11.2018 - 12.2019
Barista/Cashier
Ding Tea-Elk Grove
09.2018 - 12.2018
Barista/Cashier
Pho TheDo
02.2018 - 06.2018
Babysitter
My Family
01.2013 - Current
Bachelor of Arts - Psychology
Cal State Fullerton
Associate of Arts - Psychology
Cosumnes River College
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