Summary
Overview
Work History
Education
Skills
Timeline
Generic

Van Hickey

Henderson,NV

Summary

Dynamic Restaurant Manager with a proven track record at McDonald's, excelling in team management and customer engagement. Recognized for enhancing customer satisfaction and resolving conflicts effectively. Strong leadership and time management skills contributed to improved operational efficiency and profitability in fast-paced environments. Passionate about fostering a motivated workforce and delivering exceptional service.

Overview

2026
2026
years of professional experience

Work History

Restaurant Manager

Jack and the Box
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained Food Safety was up to date
  • Made sure money was properly counted

Restaurant Manager

McDonald's
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Having strong time management sills

AC Technician

Elite Heating And Cooling
  • Assisted in training new technicians, sharing knowledge about best practices for installation, repair, and maintenance processes.
  • Enhanced system efficiency by conducting regular maintenance and inspections on AC units.
  • Tested capacitors, transistors, and transformers for proper continuity and resistance.
  • Promoted a safe working environment through adherence to OSHA guidelines and company safety policies during all on-site projects.
  • Inspected cooling systems and identified potential problems.

Service Technician

Better Box
06.2024 - 07.2025
  • Worked closely with team members to develop efficient strategies for moving contents.
  • Picked up heavy objects and moved it to tight
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
  • Communicated with customers courteously and professionally to drive satisfaction.
  • Maintained excellent customer service, addressing any concerns and providing solutions as needed.
  • Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and [Action].
  • Ensured timely delivery, planning routes to avoid traffic and construction delays.

Education

High School Diploma -

Liberty High School
Henderson
05-2018

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • sense of urgency
  • Time management
  • passionate employee
  • Strong, perseverance
  • leadership
  • Customer-oriented
  • Food service background
  • Customer loyalty
  • Customer service

Timeline

Service Technician

Better Box
06.2024 - 07.2025

Restaurant Manager

Jack and the Box

Restaurant Manager

McDonald's

AC Technician

Elite Heating And Cooling

High School Diploma -

Liberty High School

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Van Hickey