Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Van Ly

Katy,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Office Manager

Bella Terra Eye
02.2022 - Current
  • Supervised staff members, organized schedules and delegated tasks.
  • Organized the filing system and managed daily operations of the office.
  • Maintained up-to-date records of office expenditures and processed reimbursement forms.
  • Maintained clean, organized and well-stocked examination rooms.
  • Answered phone calls, responded to emails.
  • Reviewed insurance policies to determine coverage and eligibility for claims.
  • Maintained accurate data entry of all claims activities in the database system.
  • Resolved customer inquiries in a timely manner.
  • Achieved sales goal every month

Office Manager

Lumiere Eye and Vision
01.2021 - 01.2022
  • Supervised staff members, organized schedules and delegated tasks.
  • Organized the filing system and managed daily operations of the office.
  • Maintained up-to-date records of office expenditures and processed reimbursement forms.
  • Maintained clean, organized and well-stocked examination rooms.
  • Answered phone calls, responded to emails.
  • Reviewed insurance policies to determine coverage and eligibility for claims.
  • Maintained accurate data entry of all claims activities in the database system.
  • Resolved customer inquiries in a timely manner.
  • Achieved sales goal every month

Teacher

Joy Child Learning Center
09.2014 - 10.2019
  • Developed and implemented lesson plans for the children.
  • Encouraged critical thinking skills and problem-solving strategies.
  • Maintained a safe and orderly learning environment for all students.
  • Implemented appropriate strategies to manage challenging behaviors.
  • Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.

Administrative Assistant

Natural Energy
01.2011 - 08.2014
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Processed invoices for payment using accounting software applications.

Store Shift Manager

Hollywood Video
06.2006 - 12.2010
  • Directed store operations, including opening and closing procedures.
  • Assigned tasks to staff members for efficient shift operations.
  • Resolved customer complaints in a professional manner.
  • Trained new employees on company policies and procedures.

Education

Bachelor of Science - Interdisciplinary Studies

Sam Houston State University
Huntsville, TX
05.2018

Associate of Science - Education

Lonestar Community College
Houston, TX
12.2011

High School Diploma -

Jersey Village High School
Houston, TX
05.2006

Skills

  • Customer Service
  • Transaction Processing
  • Product Upselling
  • Paperwork Management
  • Insurance Processing
  • Customer Service Abilities

Languages

Vietnamese
Native or Bilingual

Timeline

Office Manager

Bella Terra Eye
02.2022 - Current

Office Manager

Lumiere Eye and Vision
01.2021 - 01.2022

Teacher

Joy Child Learning Center
09.2014 - 10.2019

Administrative Assistant

Natural Energy
01.2011 - 08.2014

Store Shift Manager

Hollywood Video
06.2006 - 12.2010

Bachelor of Science - Interdisciplinary Studies

Sam Houston State University

Associate of Science - Education

Lonestar Community College

High School Diploma -

Jersey Village High School

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Van Ly