Van Nguyen
Chalmette,LA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
7
7
years of professional experience
Work History
Bartender /Restaurant Server
Pier 424 Seafood Market
2023.09 - 2024.08
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Server
Felix's Restaurant & Oyster Bar
2023.01 - 2023.09
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Improved dining experience by providing prompt, attentive service to guests.
Server
Waffle House Restaurant
2021.04 - 2022.12
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales Associate Manager
BMB Beauty Supply
2017.02 - 2021.04
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Built relationships with customers and community to establish long-term business from satisfied customers.
- Communicated product quality and market comparisons by creating sales presentations.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
Education
High School Diploma -
Chalmette High School
05.2013
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Suggestive Selling
- Beverage Preparation
- Responsible Alcohol Service
- Food Service
- Calm and Composed
- Responsible Serving
- Cocktail Service
Timeline
Bartender /Restaurant Server
Pier 424 Seafood Market
2023.09 - 2024.08
Server
Felix's Restaurant & Oyster Bar
2023.01 - 2023.09
Server
Waffle House Restaurant
2021.04 - 2022.12
Sales Associate Manager
BMB Beauty Supply
2017.02 - 2021.04
High School Diploma -
Chalmette High School
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