VAN PHAM

- Oversaw daily operations including staffing, scheduling, and budgeting

- Hired, trained, and supervised employees to ensure high-quality service

- Developed strategies to increase profitability and improve customer satisfaction

- Managed inventory, ordered supplies, and controlled costs to meet budget targets

- Handled customer inquiries, complaints, and feedback professionally

- Ensured compliance with health and safety regulations

- Conducted performance evaluations and provided feedback to employees

• Provide administrative support to the senior management team, including calendar management, meeting coordination, and travel arrangements
• Manage office communication, including answering phones, responding to emails, and handling mail
• Develop and maintain filing systems and document management processes to ensure efficient organization of information
• Assist with the planning and execution of company events and meetings
• Conduct research and compile data for various projects as needed
• Assisted with onboarding and training of new employees, including setting up workstations and providing orientation materials

• Assisted in overseeing a team of more than 15 employees in a fast-paced retail environment
• Handled customer complaints and resolved issues in a timely and effective manner
• Implemented new training programs to improve employee performance and customer satisfaction
• Assisted in inventory management and merchandising to drive sales and maximize profitability.
• Monitored food supplies, ordered necessary items to maintain adequate stock levels.
• Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.

• Managed a team with more than 9 employees in daily operations, including scheduling, training, and performance evaluations
• Developed and implemented strategies to improve efficiency and streamline processes, resulting in increased productivity
• Oversaw budget management and resource allocation to ensure cost-effective operations
• Conducted regular staff meetings to communicate goals, and expectations, and provide feedback.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
• Performed regular maintenance checks on kitchen equipment.