Van Spivey
Reisterstown
Summary
Results-driven Program Manager and Analyst with over 15 years of federal service leading a national program, business transformation initiatives, and cross-functional projects supporting Human Resources and workforce operations. Extensive experience in data analytics, Salesforce implementation, business process improvement, Agile methodologies, requirements gathering, and stakeholder engagement. Five years of experience partnering with Salesforce development teams to create user stories, epics, and business requirements supporting the migration from the Human Resources Business Engine (HRBE) to the Employee Lifecycle (EL360) Salesforce platform. Proven ability to analyze complex data, improve operational performance, manage competing priorities, and collaborate with executive leadership to deliver mission-critical solutions.
Diligent Program Manager with proven ability to oversee and enhance national programs, ensuring their alignment with organizational goals. Successfully implemented initiatives that improved operational efficiency and stakeholder engagement. Demonstrated expertise in strategic planning and resource management.
Overview
1
1
Certification
14
14
years of professional experience
Work History
National Program Manager
U.S. Department of Homeland Security, CBP
Washington, DC
02.2012 - Current
- Managed National Program initiatives supporting thousands of employees across CBP.
- Led cross-functional teams to develop and implement strategic initiatives enhancing operational efficiency.
- Managed project timelines, ensuring alignment with agency goals and compliance with federal regulations.
- Managed project timelines, ensuring alignment with agency goals and compliance with federal regulations.
- Facilitated stakeholder meetings to gather requirements, address concerns, and communicate project updates effectively.
- Oversaw budgeting processes, optimizing resource allocation for multiple concurrent projects for a major National Program.
- Led cross-functional teams to improve business operations through process automation and system modernization.
- Coordinated strategic initiatives involving HR, IT, leadership, and external stakeholders.
- Developed executive briefings, reports, and performance metrics supporting senior leadership decision-making.
- Program Leadership
- Partnered with Salesforce developers, product owners, and business stakeholders during the migration from the Human Resources Business Engine (HRBE) to the Employee Lifecycle (EL360) Salesforce platform.
- Created detailed user stories, epics, acceptance criteria, workflows, and functional requirements for Agile development teams.
- Facilitated backlog refinement sessions and sprint planning activities.
- Conducted requirements gathering sessions with stakeholders to identify business needs and translate them into technical solutions.
- Supported testing, user acceptance testing (UAT), defect resolution, and implementation activities.
- Data Analytics
- Performed complex data analysis using multiple HR systems to identify trends and improve organizational performance.
- Designed reports supporting workforce planning and executive decision-making.
- Conducted data validation, quality assurance, and process improvement analyses.
- Presented analytical findings and recommendations to senior executives.
- Program Improvement
- Evaluated existing business processes and recommended improvements that increased efficiency and reduced manual effort.
- Developed standard operating procedures, policies, and documentation.
- Coordinated implementation of organizational change initiatives.
- Managed multiple high-priority projects simultaneously while meeting established deadlines.
- Stakeholder Engagement
- Collaborated with executive leadership, HR specialists, IT professionals, and external partners.
- Facilitated meetings and communicated project status, risks, and mitigation strategies.
- Built strong working relationships across organizational boundaries.
Skills
- Salesforce EL360
- HRBE
- Microsoft Excel
- Power BI
- SharePoint
- Microsoft Office Suite
- Agile
- Jira
- Data Visualization
- Dashboard Development
Accomplishments
- Supported enterprise migration from HRBE to Salesforce EL360.
- Authored hundreds of user stories and epics supporting Agile software development.
- Improved HR business processes through automation and data-driven decision-making.
- Delivered executive-level reports and performance dashboards supporting strategic workforce planning.
- Led cross-functional initiatives involving Human Resources, Information Technology, and business stakeholders.
Certification
- Salesforce certifications
- FAC-COR
Timeline
National Program Manager
U.S. Department of Homeland Security, CBP
02.2012 - Current
CORE COMPETENCIES
- Program Management
- Data Analytics & Reporting
- Salesforce (EL360)
- Human Resources Business Engine (HRBE)
- Agile Methodology
- User Stories & Epics
- Business Process Analysis
- Requirements Gathering
- Business Process Improvement
- Federal Human Resources Programs
- Cross-Functional Leadership
- Risk Assessment
- Policy Development
- Stakeholder Management
- Executive Briefings
- Performance Metrics
- Strategic Planning
- Process Automation
- Change Management
- Microsoft Power BI
- Excel
- SharePoint