Van Weiss
Landenberg,PA
Summary
Dynamic Customer Account Executive with proven success at Comcast, Xfinity, specializing in customer retention and sales. Expert in CRM software and skilled in complaint resolution, consistently exceeding sales quotas while delivering exceptional service. Known for building strong customer relationships and promoting brand loyalty through effective communication and problem-solving.
Overview
17
17
years of professional experience
Work History
Customer Account Executive 2
Comcast, Xfinity
05.2008 - Current
- Used CSG, XM 360 and Einstein 360 to keep accurate records pertaining to account notes.
- Utilized professional telephone skills and extensive knowledge of cable, internet, home security, and mobile industry to persuade customers to take advantage of Xfinity's offerings.
- Tracked and maintained orders to guarantee prompt and successful delivery of services to customers.
- Leveraged knowledge of company services, familiarity with industry competitors and persuasive communication style to prevent customers from ending or downgrading services.
- Evaluated customers' potential needs to make appropriate recommendations.
- Educated customers about billing, payment processing and support policies and procedures.
- Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
- Achieved or exceeded company-defined sales quotas.
Education
Bachelor of Arts - Business Communication
University of Pittsburgh
Pittsburgh, PASkills
- Acquiring and retaining customers
- Company promotion
- Company ambassador
- Performance tracking
- Product and service sales
- Product and service expertise
- Customer service
- Sales expertise
- Complaint handling
- De-escalation techniques
- Follow-up skills
- CRM software
- Persuasion skills
- Brand advocacy
- Issue and complaint resolution
Accomplishments
5 time Comcast Elite Award winner
Timeline
Customer Account Executive 2
Comcast, Xfinity
05.2008 - Current
Bachelor of Arts - Business Communication
University of Pittsburgh
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