Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Vanangela Mcgill

Vanangela Mcgill

Hamer,SC

Summary

To obtain a position in management utilizing diverse experience in assisting customers, other managers and employees. I have the ability to perform supportive tasks to get the best results, and ensure the success of my job. I am a very reliable person. I enjoy uplifting and inspiring others. I do a lot of volunteer work in my church and in my community. I am also a Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. I am Responsible and willing to go the extra mile to assist others with solving problems. I have over 10 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Cashier/ Kitchen Manager

Speedway LLC
01.2023 - Current


  • Maintained a clean and organized workspace, promoting a welcoming environment
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Collaborated with team members to ensure smooth operations during peak hours
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Met customer service goals and exceeded customer expectations.
  • Processed customer orders and accurately handled payment transactions.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.

Front Desk Administrator

Red Roof Hotel
08.2021 - 12.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Prepared weekly employee work schedules to meet operational needs.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained transaction security by verifying payment cards against identification.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collected, validated, and distributed information to employees.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Entered and maintained departmental records in company database.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Interceded between employees during arguments and diffused tense situations.

Owner /Operator Catering

KK'S CATERING
06.2017 - 02.2021
  • Owner/Operator of family catering business
  • I serve and deliver to Dillon and surrounding communities and counties.
  • Managed day-to-day business operations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Worked outside in all weather conditions.
  • Made sure that products were produced on time and are of good quality.

ACCOUNT SPECIALIST

WESTERN SHAMROCK NATIONAL FINANCE COMPANY
03.2016 - 04.2017
  • Assisted customers with loan applications
  • Have knowledge of the requirements or conditions that are necessary to qualify for a loan
  • Evaluated the financial conditions of the customers
  • Traveled to collect payments or came to a resolution for both parties.

DIRECTOR OF YOUTH MINISTRIES

WEEPING WILLOW BAPTIST CHURCH
05.2011 - 06.2015
  • Be an advocate for youth and educate the congregation about the hopes, concerns, and needs of youth in the local church and community
  • Help plan, develop, and implement all aspects of balanced youth programs
  • Support and guide the work of the youth Council in an annual process of evaluating the vision and goals of the youth ministry and directing monthly planning sessions
  • Knowledgeable of resources for developing the youth ministry programming and participate in continuing education events and training opportunities
  • Keep records of youth participation and manage the youth ministry budget
  • Be a liaison between the church and other community organizations, people, and resources that relate to youth and youth ministries
  • Mentor youth in developing their leadership skills
  • Provide the youth with opportunities for nurture and growth
  • Challenge them to find their purpose and call to serve in their communities and world
  • Available for the youth in a variety of ways (i.e
  • Lunch at school, attendance at extracurricular activities, visitation, times of crisis, etc.)
  • Work in concert with the gifts and talents of other staff members and maintain a teamwork mentality.

Education

High school or equivalent - MEDICAL OFFICE ASSISTANT

CHAMPLAIN UNIVERSITY
03.2005

High school or equivalent - COSMETOLOGY

JOHNSTON COMMUNITY COLLEGE
09.2000

Skills

  • POWERPOINT
  • MS WORD
  • WORD
  • 45 WPM
  • SCANNER
  • Customer Service
  • Customer Support
  • Call Center
  • Data Entry
  • Help Desk
  • Leadership Experience
  • Desktop Support
  • Direct Support
  • Computer
  • Fax
  • Phone Systems
  • Scanner
  • Copier
  • Type 45 wpm
  • Can Use MS Word, and Powerpoint
  • Excellent verbal and written communication
  • Organizational and demonstration skills
  • CPR Certification
  • Organizational Skills
  • Stress Management
  • Record Keeping
  • Team Coordination
  • Time Management
  • Problem Solving

Personal Information

  • Relocation: Anywhere
  • Title: Account Specialist/ Management
  • Customer Service Representative
  • Caterer

Certification

CPR Certified

Timeline

Customer Service Cashier/ Kitchen Manager - Speedway LLC
01.2023 - Current
Front Desk Administrator - Red Roof Hotel
08.2021 - 12.2023
Owner /Operator Catering - KK'S CATERING
06.2017 - 02.2021
ACCOUNT SPECIALIST - WESTERN SHAMROCK NATIONAL FINANCE COMPANY
03.2016 - 04.2017
DIRECTOR OF YOUTH MINISTRIES - WEEPING WILLOW BAPTIST CHURCH
05.2011 - 06.2015
CHAMPLAIN UNIVERSITY - High school or equivalent, MEDICAL OFFICE ASSISTANT
JOHNSTON COMMUNITY COLLEGE - High school or equivalent, COSMETOLOGY

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Vanangela Mcgill