Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Van Anh Tang

Las Vegas,NV

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Southwest Airlines. Proven ability to manage emergencies and enhance passenger satisfaction through effective communication and attention to detail. Committed to maintaining safety and compliance while fostering positive relationships in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Flight Attendant

Southwest Airlines
07.2022 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Banker

Bank of America
02.2018 - 06.2022
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.

Store Manager

Abercrombie & Fitch
11.2013 - 12.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Sales Associate

Abercrombie & Fitch
05.2013 - 11.2013

Achieved and exceeded sales targets through strategic engagement with clients.

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Bachelor Of Arts - Communication in Business

Nevada State University
Henderson, NV
05.2022

Skills

  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid
  • Reliability and punctuality
  • Hospitality service expertise
  • Time management
  • Professional appearance
  • Verbal and written communication
  • Safety procedures

Languages

Vietnamese
Native or Bilingual

Timeline

Flight Attendant

Southwest Airlines
07.2022 - Current

Banker

Bank of America
02.2018 - 06.2022

Store Manager

Abercrombie & Fitch
11.2013 - 12.2018

Sales Associate

Abercrombie & Fitch
05.2013 - 11.2013

Bachelor Of Arts - Communication in Business

Nevada State University
Van Anh Tang