Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AssistantManager

Van Anh Tran

Santa Ana,CA

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

4 Season Tea
09.2021 - 02.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.

Barista/Shift Lead

Sunmerry Bakery
09.2022 - 11.2024
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Supported store management in achieving sales targets through active promotion of loyalty programs and special events.

Assistant Manager

Da Vien Coffee
04.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

High School Diploma

La Quinta High School
Westminster, CA
06-2023

Management

Cal State Fullerton
Fullerton, CA
06-2027

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Time management
  • Staff training and development
  • Reporting and documenting
  • Microsoft office expertise
  • Bilingual - Fluent in Vietnamese and English

Certification

Food Handler Certificate

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Assistant Manager

Da Vien Coffee
04.2023 - Current

Barista/Shift Lead

Sunmerry Bakery
09.2022 - 11.2024

Barista

4 Season Tea
09.2021 - 02.2023

High School Diploma

La Quinta High School

Management

Cal State Fullerton

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