Vanasha White
Leesburg,GA
Summary
Customer service professional with expertise in communication and problem-solving. Extensive experience in retail sales and team collaboration, effectively managing customer inquiries and resolving issues. Demonstrated adaptability in fast-paced environments, consistently enhancing customer experience and satisfaction.
Overview
11
11
years of professional experience
Work History
Healthcare care representative
Tsi Inc
Albany, GA
12.2022 - 12.2024
- Assisted patients and healthcare providers by addressing inquiries and resolving issues related to insurance coverage, billing, and claims processing.
- Facilitated communication between patients, insurance companies, and healthcare providers to ensure accurate and timely information exchange.
- Processed and verified patient information, insurance details, and medical documentation to maintain accurate records and streamline administrative operations.
- Collaborated with team members to develop and implement efficient workflows, enhancing service delivery and patient satisfaction.
- Utilized healthcare management software to manage patient files, track claims status, and update billing information.
- Provided exceptional customer service by addressing patient concerns and offering solutions in a compassionate and professional manner.
- Conducted training sessions for new team members on company policies, procedures, and customer service best practices.
- Analyzed and reported on trends in patient inquiries and claims issues to identify areas for process improvement.
Customer Service Representative
Foundever
Albany, GA
01.2019 - 08.2022
- Resolved customer inquiries and complaints, ensuring satisfaction through effective communication and problem-solving.
- Managed high volume of inbound calls while maintaining professionalism and adherence to protocols.
- Processed orders, returns, and exchanges efficiently, ensuring accuracy and timely completion.
- Collaborated with team members and supervisors to identify process improvements for enhanced service delivery.
- Documented customer interactions in CRM systems, updating account information and tracking service issues.
- Engaged in training sessions to remain informed on product knowledge and company policies.
- Consistently exceeded performance targets and customer satisfaction metrics, contributing to team success.
Customer Service Representative
Mediacom Communications
Albany, GA
07.2016 - 09.2018
- Provided exceptional support to customers via phone and online channels.
- Managed customer inquiries and resolved issues efficiently and effectively.
- Documented customer interactions in the company's CRM system accurately.
- Collaborated with team members to improve service delivery processes.
- Assisted in training new staff on customer service protocols and tools.
- Maintained up-to-date knowledge of company products and services for support.
- Escalated complex issues to supervisors for further assistance when necessary.
- Participated in team meetings to share insights on customer feedback trends.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
JCPenney
Albany, GA
02.2014 - 01.2016
- Resolved customer complaints promptly and efficiently to enhance satisfaction levels.
- Conducted regular follow-up calls with customers to ensure issue resolution effectiveness.
- Identified upselling opportunities based on customer needs and preferences.
- Implemented innovative methods to streamline customer service processes.
- Engaged with customers to understand needs, resolve issues, and answer product inquiries.
- Maintained detailed records of customer interactions and inquiries for reference.
- Promoted available products and services during service and account management calls.
- Updated databases with new customer data, ensuring accuracy and completeness.
Education
Associate of Science - Medical Social Work
Ultimate Medical Academy
Clearwater, FL08-2019
High School Diploma - General Education
Monroe Comprehensive High school
Albany, GA05.2000
Skills
- Communication and active listening
- Problem-solving and conflict resolution
- Empathy and patience
- Time management and multitasking
- CRM software proficiency
- Attention to detail and adaptability
- Technical proficiency and product knowledge
Timeline
Healthcare care representative
Tsi Inc
12.2022 - 12.2024
Customer Service Representative
Foundever
01.2019 - 08.2022
Customer Service Representative
Mediacom Communications
07.2016 - 09.2018
Customer Service Representative
JCPenney
02.2014 - 01.2016
Associate of Science - Medical Social Work
Ultimate Medical Academy
High School Diploma - General Education
Monroe Comprehensive High school