Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vanasia Pough

Riverview,FL

Summary

Results-driven professional who provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

5
5
years of professional experience

Work History

Customer Service Insurance Agent

USAA
09.2023 - 04.2024
  • Exceeded new member acquisitions rate by 22%, building strong client relationships.
  • Successfully assisted customers with troubleshooting and finding any potential gaps in homeowners and automobile insurance policies.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions, while maintaining a 98% customer survey rating.

Customer Service Representative

Maximus
11.2020 - 01.2023
  • Efficiently managed 50-100 inbound calls daily, solving insurance issues and allocating payments to member's accounts.
  • Successfully assisted members and potential clients with health insurance inquiries, improving customer satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Early Childhood Educator

RCMA Child Development Center
06.2019 - 07.2022
  • Supported children with special needs, creating customized learning strategies to accommodate various abilities.
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Boosted children''s social skills development through group projects and collaborative games.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
  • Implemented evidence-based behavior management systems to maintain a positive atmosphere conducive to learning for all students.

Education

Associate of Arts - Psychology Teacher Education

South Florida State College
Avon Park, FL
05.2022

Diploma -

Avon Park High School
05.2018

Skills

  • Time management
  • Client relations
  • Adaptability
  • Computer Literate
  • Microsoft Proficiency
  • Sales
  • Problem-solving
  • Verbal and Written Communication
  • Excellent Customer Service
  • Organizational
  • Data Entry
  • Critical Thinking
  • Call Center Operations
  • Performance Metrics
  • Licensed Insurance Agent
  • Quotes and sales
  • Client Relations
  • Client Retention
  • Health insurance
  • Property insurance
  • Classroom Management
  • Documentation and Record Keeping
  • Lesson Planning
  • Gross Motor Skills
  • Safety awareness
  • Classroom Organization
  • Developmental needs
  • Goal Setting
  • Special needs education

Accomplishments

  • Recognized for consistently ranking in the top 10% of performers within my department, demonstrating exceptional dedication, expertise, and results in delivering outstanding performance metrics and contributing to the overall success of the company.

Timeline

Customer Service Insurance Agent

USAA
09.2023 - 04.2024

Customer Service Representative

Maximus
11.2020 - 01.2023

Early Childhood Educator

RCMA Child Development Center
06.2019 - 07.2022

Associate of Arts - Psychology Teacher Education

South Florida State College

Diploma -

Avon Park High School

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Vanasia Pough