Vance-Cady Gordon
May,TX
Summary
Proven leader in retail and customer service, adept at store operations and merchandise planning, with a track record of enhancing customer satisfaction and loyalty at Nathana's. Skilled in business networking and staff hiring, I excel in creating inviting shopping experiences and fostering positive work environments. Achievements include developing a loyal customer base and significantly improving service quality. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
4
4
years of professional experience
Work History
Store Owner
Nathana's
11.2022 - Current
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
Lead Guest Attendant
Big Shots Golf
01.2022 - 12.2023
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
Mixologist
Big Shots Golf
01.2022 - 12.2023
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
Sales Associate
Leon River Mercantile
03.2020 - 07.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
CNA
Songbird Lodge
05.2020 - 08.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Bachelor of Science - Nursing
Texas Tech University Health Sciences Center
Abilene, TX12.2024
Bachelor of Science - Allied Health
Texas A&M University
College Station, TX08.2023
Skills
- Store operations
- Business Networking
- Store maintenance
- Merchandise planning
- Staff hiring
Timeline
Store Owner
Nathana's
11.2022 - Current
Lead Guest Attendant
Big Shots Golf
01.2022 - 12.2023
Mixologist
Big Shots Golf
01.2022 - 12.2023
CNA
Songbird Lodge
05.2020 - 08.2020
Sales Associate
Leon River Mercantile
03.2020 - 07.2021
Bachelor of Science - Nursing
Texas Tech University Health Sciences Center
Bachelor of Science - Allied Health
Texas A&M University
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