Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Responsible for training of merchandising procedures for 43 stores. Had 43 General Managers and 86 Operation Managers under my supervision.
While employed KFC, helped contribute to getting the first "Promise Pride" award for Cleanliness, Following Procedures and Customer Service in our region
During my tenure at Loves Travel Stop as a Restaurant Manager, i received the "Manager of the Year" award for our division. This was out of about 60 managers.
While at Loves Travel Stop as a General Manager, i received the "Founder Club" award for having the most profitable and well run store in the district. This was out of 20 stores.