Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vance Cole

Cibolo

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

29
29
years of professional experience

Work History

Co-Owner(Home Business)

TLC Treats
11.2024 - Current
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Responsible for deliveries, cash Handling, and ensuring proper health guidelines were being followed
  • Responsible for ensuring enough supplies were available for product orders.


Offline(Supervisor)

Aisin Texas Corporation
12.2022 - 11.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Overseen operations of 27 employees to ensure company policies and build sheets were being followed.
  • In charge of daily check sheets and calibrations to ensure the proper use and maintenance of machines to reach shift goal goal.
  • Performed light maintenance on machines to ensure prompt operations.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Responsible for daily training and followup with employees to ensure quality product was being assembled.

Video/Internet/Home Phone Repair

Spectrum-Charter
09.2021 - 12.2022

Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

  • Asked Customers probing questions over the phone to help asses their issues to accurately fix their problem
  • Used state of the art tools to diagnose issues customers were having with products.
  • Gave great customer service and knowledge to frustrated customers who did not understand why they were having issues.
  • Adhered to company policies and scripts to consistency achieve call-time and quality standards. Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Answered an average of 90-100 calls and emails per day, addressing customer inquiries, solving problems and providing product information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

General Manager

Loves Travel Stops & Country Store
05.2016 - 05.2017
  • Responsible for entire operation of Travel Stop and Carls JR. In charge of training over 45 employees.
  • Worked closely with Cashiers and Maintenance personnel to ensure all customer service and cleanliness procedures were being followed.
  • Responsible for inventory control of over $400,000 in product.
  • Assigned weekly schedules, weekly payroll and coordinated monthly meetings.
  • Worked with vendors closely to ensure product demands were met.
  • Responsible for ensuring all procedures were being followed in the Tire Shop/Maintenance shop.

Divisional Merchandising Manager

Loves Travel Stops & Country Stores
01.2012 - 05.2016

Responsible for training of merchandising procedures for 43 stores. Had 43 General Managers and 86 Operation Managers under my supervision.

  • Travel to stores daily to ensure all merchandising procedures were being done correctly in stores. Had stores from Mid Texas all the way to Florida.
  • Responsible for working with vendors of all stores to maintain stock level for expected sales.
  • Worked with Corporate office employees to come up with new polices and procedures to move merchandising forward.
  • Work with each stores P and L's to help them excel in areas they were struggling with.
  • Coordinated Quarterly Meetings with all managers in large setting to refocus and inform.

Restaurant Mgr/Mechandising Mgr/General Manager

Loves Travel Stop & Country Store
03.2003 - 12.2011



  • As Restaurant Manager, Oversee the entire operation of 25 employees between Subway and Chester's Chicken Location.
  • Handled schedules, disciplinary action, and payroll for all employees.
  • Made sure consistent training was happening to keep is Standards of Subway/Chester's operational Guidelines. Won Restaurant Manager of the year in 2004.
  • As Merchandising Manager, was responsible for backing up General Manager in all areas of the store.
  • Ensured all Merchandising procedures were being followed for maximum sales growth. Worked with all employees (40-50) to ensure all procedures were being followed.
  • Was Merchandising Mentor for district (8-10 Stores) and worked with other Merchandising Managers to ensure they were following all Merchandising procedures and traveled to stores to help as needed
  • As General Manager, was over all Operations of Store and Restaurant. Overseen training for all employees(40-50)
  • Followed up on all Inventory/Cash Control Procedures, Hiring, Payroll, and Corrective Actions for all employees.
  • Was responsible for over $400,000 in merchandise. Won Founders Club Award(Award for one of the most profitable location in the company) 1st year as a General Manager in 2012.

Assistant Manager/Store Manager

Petro Stopping Centers
05.2000 - 03.2003
  • Supervised all Travel Store and C-Store operations.
  • Responsible for over $350,000 worth of merchandise.
  • Assigned tasks to employees with followup. Assign Weekly Schedules and monthly meetings.
  • Ensure all product deliveries made it to the floor in a timely manner and was rotated for freshness.
  • Handle all employee issues and was responsible for all trainning of 35 employees

Night Supervisor

Churches Chicken
02.1999 - 05.2000
  • Worked with employees closely to ensure that all aspects of cleanliness, food safety, and customer service were being taken care of.
  • Made sure all loss control procedures were in place by doing cash audits and nightly inventories. Did nightly deposits of all monies.
  • Worked with Regional Director in working between 7 different stores in a 6 month period due to being short handed managers

Asst Head Custodian/Cashier

Petro Stopping Centers
07.1998 - 05.2000


  • Worked closely with the Head Custodian to oversee 20 workers to ensure the cleanliness standards were being met which included inside the travel stop, outside cleanliness in the parking lot, and cleanliness of over 20 showers.
  • Was responsible for maintenance of Travel Stop to ensure everything was in working order for customer satisfaction.
  • Moved to cashier to ensure Truck Drivers were taken care of and to get more trainning to become a manager.

Cashier/Cook

KFC
10.1996 - 07.1998


  • Ensured that all food, cleanliness and customer service company standards were adhered to.
  • Worked at multiple locations to help train other cooks and cashiers.
  • Contributed to being the only "Promise Pride" (Cleanliness Award) in the region at that time.


Education

High School Diploma -

Sam Houston High/All Star
05.2001

Skills

  • Issue and conflict resolution
  • Excellent multi-tasker
  • Dependable and reliable
  • Cash handling accuracy
  • Time management/Can work independently
  • Staff training and development
  • Customer Satisfaction

Accomplishments

    While employed KFC, helped contribute to getting the first "Promise Pride" award for Cleanliness, Following Procedures and Customer Service in our region

    During my tenure at Loves Travel Stop as a Restaurant Manager, i received the "Manager of the Year" award for our division. This was out of about 60 managers.

    While at Loves Travel Stop as a General Manager, i received the "Founder Club" award for having the most profitable and well run store in the district. This was out of 20 stores.

Timeline

Co-Owner(Home Business)

TLC Treats
11.2024 - Current

Offline(Supervisor)

Aisin Texas Corporation
12.2022 - 11.2024

Video/Internet/Home Phone Repair

Spectrum-Charter
09.2021 - 12.2022

General Manager

Loves Travel Stops & Country Store
05.2016 - 05.2017

Divisional Merchandising Manager

Loves Travel Stops & Country Stores
01.2012 - 05.2016

Restaurant Mgr/Mechandising Mgr/General Manager

Loves Travel Stop & Country Store
03.2003 - 12.2011

Assistant Manager/Store Manager

Petro Stopping Centers
05.2000 - 03.2003

Night Supervisor

Churches Chicken
02.1999 - 05.2000

Asst Head Custodian/Cashier

Petro Stopping Centers
07.1998 - 05.2000

Cashier/Cook

KFC
10.1996 - 07.1998

High School Diploma -

Sam Houston High/All Star