Vance Cope
Orlando,FL
Summary
Known for my meticulous attention to detail, self-discipline, and proactive problem-solving approach, I thrive in dynamic environments where continuous improvement is valued. With strong presentation and communication skills, I excel in roles as a leader, subject matter expert, coach, and mentor, fostering a culture of vigilance and innovation. Embracing challenges and driving change, I continuously seek to elevate operational standards and inspire teams to achieve peak performance.
Overview
23
23
years of professional experience
Work History
Enterprise Internal Fraud & Claims Consultant
Wells Fargo
10.2016 - 08.2024
- Identified and prevented potential and active internal fraud and minimized risk and financial loss for both the customers and the bank.
- Conducted extensive investigative research of anomalous employee activity via methods including system audit logs, digital video/audio recordings, customer statements, to collect supporting evidence to help determine if internal fraud or a policy violation was occurring.
- Created comprehensive research packets using previously collected evidence for allegation reports to be used as potential evidence when suspicious activity was identified.
- Protected sensitive customer information by maintaining strict confidentiality during investigations and adhering to all applicable privacy regulations.
- Evaluated existing anti-fraud measures and suggested enhancements based on current vulnerabilities discovered during investigations.
- Reviewed internal controls and recommended improvements to mitigate risk of future potential fraud incidents.
- Managed caseload efficiently while prioritizing high-risk cases for timely resolution.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Produced detailed reports of fraud investigations and presented findings to senior management.
Enterprise Operations Returns Work Director
Wells Fargo
12.2010 - 10.2021
- Oversaw, monitored, and coordinated daily workflow operations within the department to optimize resources to ensure all operational objectives were met with a high quality of completion and minimal risk exposure.
- Championed change management efforts, driving organizational transformation through effective leadership and strategic planning skills to improve team efficiency by streamlining processes and implementing time-saving strategies
- Implemented and maintained quality control measures, ensuring consistent adherence to company standards and policies.
- Provided expert guidance to team members during challenging situations, resolving issues efficiently without compromising on quality.
Lockbox Payment Reporting Specialist
Chase
10.2001 - 03.2009
- Prepare and verify all cash letters deposits, both physical and electronic were correct and completed on time.
- Oversee and maintain Quality Control to ensure payments received were processed correctly and mitigating risk to protect customer information.
- Prepare and create reports within Excel and PowerPoint to track cash letter deposits, employee productivity, and quality for use in presentations for management and audit.
- Frequent communication with customers, both internal and external, as well as various levels of management using a wide variety of communication tools to provide detailed information about our processes, assist with department specific questions, and create new goal based ideas to improve processes.
Education
Bachelor of Arts - Interdisciplinary Studies
University of Central Florida
Orlando, FLSkills
- Fraudulent Claims Investigation
- Case Presentation
- Risk Management
- Microsoft Office Suite
- Regulatory Compliance
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Excellent Communication
- Critical Thinking
Timeline
Enterprise Internal Fraud & Claims Consultant
Wells Fargo
10.2016 - 08.2024
Enterprise Operations Returns Work Director
Wells Fargo
12.2010 - 10.2021
Lockbox Payment Reporting Specialist
Chase
10.2001 - 03.2009
Bachelor of Arts - Interdisciplinary Studies
University of Central Florida
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