Vance Davenport
Charlotte,NC
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
15
15
Customer Service Experience
12
12
Management Experience
Work History
Merchandise Manager
Sam's Club
Charlotte, NC
01.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Night Ops Supervisor
Lowes Home Improvment
11.2021 - 12.2023
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Completed bi-weekly payroll for 20 employees
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Streamlined the buying process for increased efficiency and profitability with strategic vendor negotiations.
Evening Manager
Food Lion
08.2019 - 11.2021
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Managed 15 employees in delivering smooth, productive night shift operations
Customer Service Manager
Food Lion
08.2019 - 11.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Assistant Manager
Aldi Foods
01.2017 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Store Manager
GameStop
08.2016 - 09.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Aberdeen High School
Aberdeen, MD06.2009
Skills
- Coordinating Personnel
- DOT Requirements
- Driver Routing
- Safe Work Methods
- Process Development and Streamlining
- Overseeing Personnel
- Inventory Coordination
- Operational Efficiency and Safety
- Job Assignments
- Directing Team Members
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Merchandise Manager
Sam's Club
01.2024 - Current
Night Ops Supervisor
Lowes Home Improvment
11.2021 - 12.2023
Evening Manager
Food Lion
08.2019 - 11.2021
Customer Service Manager
Food Lion
08.2019 - 11.2021
Assistant Manager
Aldi Foods
01.2017 - 08.2019
Store Manager
GameStop
08.2016 - 09.2017
High School Diploma -
Aberdeen High School
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