Vance Inman JR
Portland,OR
Summary
Seasoned Bar Manager/Server/Bartender with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with a role in service industry.
Overview
13
13
years of professional experience
Work History
Bartender/Server
Von Ebert Brewing
11.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bartender/Server
Uncle Bo's Pupu Pupu House
03.2023 - 10.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Kept register accurate through correct billing, payment processing and cash management practices.
Bar Manager
The Breeze Inn Restaurant & Lounge
02.2017 - 12.2022
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer service rankings by resolving issues quickly and accurately.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing significant improvement over prior onboarding process.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Poured and prepared mixed drinks for over 300 customers daily.
Server/Bartender
Chinooks
03.2011 - 02.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Associate of Applied Science - General Studies
Grays Harbor College
Aberdeen, WA05.2008
Skills
- Responsible Alcohol Service
- Staff Training
- Cost Control
- Bar Management
- Safe Work Practices
- Staff Scheduling
- Labor and Overhead Cost Estimation
- Guest Satisfaction
- Team Leadership
- Suggestive Selling
- Customer Needs Assessments
- Money Handling
Timeline
Bartender/Server
Von Ebert Brewing
11.2023 - Current
Bartender/Server
Uncle Bo's Pupu Pupu House
03.2023 - 10.2023
Bar Manager
The Breeze Inn Restaurant & Lounge
02.2017 - 12.2022
Server/Bartender
Chinooks
03.2011 - 02.2017
Associate of Applied Science - General Studies
Grays Harbor College
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