Vance Kirkland
Dallas,GA
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Experienced [Job Title] with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in [Area of expertise] planning and deployment. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
31
31
years of professional experience
Work History
IT Manager
Restaurant Solutions Inc
01.2012 - 01.2024
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Managed life cycle replacement of hardware and software.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Customized and repaired technology based on staff requests.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Implemented and maintained technology and software budget.
Sales Associate
Gateway Computers
09.2003 - 03.2004
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Store Manager
Biglots
05.2003 - 07.2003
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Completed point of sale opening and closing procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
Grocery Manager
Publix Supermarkets Store
09.1992 - 02.2003
- Managed vendor relationships to ensure timely deliveries and consistent product quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Mariner High School
Cape Coral, FL06.1994
Skills
- Application support
- Infrastructure development
- Network Administration
- IT Infrastructure
- Change Management
- Cybersecurity Management
- Disaster Recovery
- Information Security
- Technical Troubleshooting
- Cybersecurity best practices
- IT resource use
- Equipment procurement
- User Support
- IT Compliance
- MS Office
- Microsoft Office
- Networking
- Critical Thinking
- Analytical Thinking
- Verbal Communication
- Interpersonal Communication
- Time Management
- Troubleshooting
- Clerical Support
- Problem Resolution
- Multitasking
Timeline
IT Manager
Restaurant Solutions Inc
01.2012 - 01.2024
Sales Associate
Gateway Computers
09.2003 - 03.2004
Store Manager
Biglots
05.2003 - 07.2003
Grocery Manager
Publix Supermarkets Store
09.1992 - 02.2003
High School Diploma -
Mariner High School
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