Vance "Tommy" Zimmerman
Garner,NC
Summary
Highly-motivated reprographics specialist with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Warehouse Manager
Gray & Creech Office Solutions
Greensboro/Raleigh, North Carolina
01.2020 - 04.2022
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Communicated regularly with other departments regarding supply chain activities.
- Drafted policies related to storage space utilization and distribution operations.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Established and maintained good relations with customers, vendors, and transport companies.
- Generated warehouse shipping documents, packing lists and invoices.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
- Led warehouse layout optimization projects, improving workflow and space utilization.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Prepared inventory for shipment by attaching tags and labels.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Identified opportunities to reduce cost and improve productivity.
Business Development Intern
Synergy Systems & Solutions
Greensboro, North Carolina
03.2018 - 12.2018
- Researched potential new clients and markets for the organization's products and services.
- Conducted market analysis on competitors, customer needs, and industry trends.
- Created presentations outlining company offerings to prospective clients.
- Maintained client relationships with existing customers through regular contact and follow-up activities.
- Assisted in the preparation of proposals, contracts, and reports.
- Participated in trade shows to promote products and services.
- Coordinated meetings between senior management and key clients or partners.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
- Assisted in the management of email campaigns, including drafting messages and tracking responses.
- Supported the creation of sales presentations and proposals tailored to client needs.
- Participated in client meetings and calls to understand their requirements and offer solutions.
Service Technician
Toshiba Business Solutions
Greensboro, North Carolina
04.2015 - 03.2018
- Maintained, serviced, and repaired office equipment at customer locations in assigned territories in an effective and efficient manner
- Ensured machines are maintained in a clean and proper manner
- Completed assigned field calls according to priority while executing proper time management
- Coordinated with dispatch and keep them informed of all re-route activity as required
- Maintained service benchmarks set by TBS and industry standards to ensure customer satisfaction
- Managed car inventory to ensure adequate part levels are available in order to service machines
- Maintained tools and test equipment to ensure they are in service-ready condition
- Practiced PM procedures and repair techniques to build proficiency for field assignments
- Other related duties as assigned
- Major accounts I was responsible for include: Old Dominion Freight Line and Mickey Truck Bodies.
Applied Copier Concepts
Greensboro, NC
01.2007 - 04.2015
- Maintained vehicle inventory and prepared records and reports accurately
- Resolved machine malfunctions, electrical and mechanical, both hardware and software related, segments 1-5, utilizing reference manuals, on-line knowledge base and tech support
- Performed machine setup from unboxing to office installation, including accessories installation, firmware upgrades, and network connectivity of machine at customer site
- Maintained customer relations between sales department, technician, and customer to resolve any non-mechanical machine issues that arise
- Including providing sales leads when needed
- Maintaining a territory primarily of, but not limited to, the greater Greensboro area including all VF Corp
- Locations, Center for Creative Leadership, Fedex Stores KMBS Technician of the Month, January 2009
Service Technician
CEI-The Digital Office
Raleigh, NC
08.2005 - 12.2006
- Resolved machine malfunctions, segments 1-4
- Warehouse set-up and accessories installations
- Machine delivery, including driving
- Maintained a territory including sections of NC State University, Wake Med Hospital, and downtown Raleigh.
Color Proofer/Platemaker
PBM Graphics
RTP, NC
02.1993 - 06.2005
- Pre-press responsibilities included: Color Proofing, QC, platemaking
- Operated and performed maintenance and cleaning on proofing vacuum frames and film processors
- CREO platemaker operator, plate QC, performed maintenance and cleaning of CREO platemaking assembly line, including plate processor cleaning.
Education
High School Diploma -
Needham Broughton High School
Raleigh, NC06-1992
Skills
- Maintained, serviced, and repaired office equipment
- Effective time management
- Coordinated with dispatch
- Maintained service benchmarks
- Managed car inventory
- Practiced PM procedures and repair techniques
- Resolved machine malfunctions
- Machine setup and installation
- Maintained customer relations
- Color proofing and platemaking
- Classroom trained and certified on various models and controllers
- Logistics Management
- Route Optimization
- Vendor Relationship Management
- Production Planning
- Quality Assurance
- Loading and unloading
- Workflow Coordination
- Space Planning
- Cost Reduction
- Equipment Maintenance
- Documentation
- Safety oversight
- Budget Management
- Inventory Management
- Storage Management
- Floor Space Maximization
- Reporting and Correspondence
- Warehouse auditing
- Conflict Resolution
- Database documentation
- Billing and Invoicing
- Waste Reduction
- Warehouse Operations
- Mentoring and training
- Logistics Coordination
- Budget controls
- Stock control
- Problem-Solving
- Employee Team Supervision
- Purchasing management
- Financial Tracking
- Supplies inventory
- Inventory and Stocking
- Order Fulfillment
- Continuous Improvement
- Shipping and receiving
- Heavy Lifting
- Mechanical Aptitude
- Equipment Calibration
- Advanced troubleshooting
- Parts Replacement
- Software Installation
- Mechanical Repair
- Document Management
- Remote assistance
- Electrical Troubleshooting
- Technical diagnostics
- Machine Reassembly
- Hand and Power Tool Operation
- Attention to Detail
- Emergency Repairs
- Problem Diagnostics
- Maintenance and Repair Recordkeeping
- Adjustment and Calibration
- Memory Installation
- Electrical Component Replacement
- Customer Relations
- Breakdown Prevention
- Equipment Programming
- Equipment Configuration
- Functionality Testing
- New Systems Testing
- Control Precision
- Quality Control Analysis
- Performance Analysis
- Troubleshooting Techniques
- System Upgrades
- Telephone and Email Communication
- Machine Assembly
- Task Prioritization
- Customer Service
- Hand tool knowledge
- Remote Troubleshooting
- Deadline Attainment
- Mechanical abilities
- Self Motivation
- Excellent Communication
- Testing Instrument Calibration
- Adaptability
- Professionalism
- Performance Testing
- Analytical Thinking
- Work Planning and Prioritization
Accomplishments
- KMBS Technician Of The Month 2010
- Toshiba Technician Of The Month 2017
Certification
- Classroom Trained and Factory Certified on:
-Epson Inkjet MFPs and Printers July/2022
-Sharp MX series B/W & Color systems May/2021
-All Toshiba models through EStudio 255b/w, 5055color series and EStudio 7506ac
-KMBS Controller (Emperon)(Ver.3), January/2015
-bizhub C364/C284/C224 & C554/C454, November/2014
-Canon imageRunner Advance C5000, January/2013
-bizhub C360/C280/C220, March/2011
-bizhub C652/C552, May/2009
-bizhub C353/C352/magicolor 8650, August/2008
-bizhub 750/600, November 2007
-Di3510-2010/f Series Blended, September/2005
-Web based trained on KMBS, Canon, Muratec, HP, Sharp, Lexmark, Brother, Kyocera and Epson fax machines and printers.
References
References available upon request.
Timeline
Warehouse Manager
Gray & Creech Office Solutions
01.2020 - 04.2022
Business Development Intern
Synergy Systems & Solutions
03.2018 - 12.2018
Service Technician
Toshiba Business Solutions
04.2015 - 03.2018
Applied Copier Concepts
01.2007 - 04.2015
Service Technician
CEI-The Digital Office
08.2005 - 12.2006
Color Proofer/Platemaker
PBM Graphics
02.1993 - 06.2005
High School Diploma -
Needham Broughton High School
- Classroom Trained and Factory Certified on:
-Epson Inkjet MFPs and Printers July/2022
-Sharp MX series B/W & Color systems May/2021
-All Toshiba models through EStudio 255b/w, 5055color series and EStudio 7506ac
-KMBS Controller (Emperon)(Ver.3), January/2015
-bizhub C364/C284/C224 & C554/C454, November/2014
-Canon imageRunner Advance C5000, January/2013
-bizhub C360/C280/C220, March/2011
-bizhub C652/C552, May/2009
-bizhub C353/C352/magicolor 8650, August/2008
-bizhub 750/600, November 2007
-Di3510-2010/f Series Blended, September/2005
-Web based trained on KMBS, Canon, Muratec, HP, Sharp, Lexmark, Brother, Kyocera and Epson fax machines and printers.
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