Vancey Herrmann
Raleigh,NC
Summary
Hardworking picker successful at transporting goods, completing orders and putting together shipments in high-volume, busy environments. Offers great team collaboration, safety oversight and picking skills developed several years in busy and challenging warehouses.
Overview
3
3
years of professional experience
Work History
Order Filler
Advance Auto Parts Distribution Center
Raleigh, NC
06/02/21 - Current
- Followed safety guidelines while operating machinery such as forklifts or pallet jacks.
- Utilized barcode scanning technology to quickly locate items needed for filling orders.
- Stacked merchandise on pallets for storage in the warehouse.
- Received orders and prepared them for shipment by selecting items from shelves, packing boxes, labeling, and sending down the line.
- Maintained cleanliness of work area at all times.
- Efficiently filled orders using hand-held scanners.
- Provided excellent customer service when answering inquiries about product availability.
- Verified accuracy of order picking by comparing items picked to customer invoices.
- Packaged items with appropriate materials to prevent damage during shipping.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Used handheld scanners to key in data for packages.
- Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.
- Prepared products for packaging and shipping according to company specifications.
- Confirmed items picked for orders by keying codes into system.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Selected products and items from shelves for customer orders.
- Limited damage to products and orders by using care when choosing items.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Trained new employees regarding warehouse procedures and standards.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Demonstrated great teamwork skills with staff members involved in production.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Operated pallet jack to transport heavy loads.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Compared merchandise invoices to items actually received.
Cashier
Wing It Own
Raleigh, NC
04.2021 - 07.2021
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, and change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Used suggestive selling techniques to promote add-on sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer questions and provided store information.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Adhered to social distancing protocols and wore mask or face shield.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Offered customers carry-out service at completion of transaction.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Call Center Representative
Conduent Call Center
Raleigh, NC
03.2021 - NaN NaN
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained records of customer interactions, transactions, comments and complaints.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Developed effective working relationships with team members across multiple departments.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Consulted with customers to resolve service and billing issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
Education
Associate of Applied Science - Paralegal
Anthem College - Phoenix
Phoenix, AZ12-2012
Some College (No Degree) - Medical Assisting
Miller-Motte Community
Wilmington, NCSkills
- Sales Development
- Inventory Control
- Retail loss prevention
- Customer Needs Assessment
- Business Development
- Upselling
- order processing /payment processing
- Policy and Procedure Adherence
- Store Opening and Closing
- Product Sales
Accomplishments
When I have worked in other fields we have received lunches and rewards when we broke our records .
Affiliations
- I attend church and I am a Sunday School teacher . The best customers in the world are picky four year olds.
Timeline
Cashier
Wing It Own
04.2021 - 07.2021
Call Center Representative
Conduent Call Center
03.2021 - NaN NaN
Order Filler
Advance Auto Parts Distribution Center
06/02/21 - Current
Associate of Applied Science - Paralegal
Anthem College - Phoenix
Some College (No Degree) - Medical Assisting
Miller-Motte Community