Summary
Overview
Work History
Education
Skills
Timeline
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Vanda Rahming

Tamarac

Summary

Highly accomplished Store Supervisor with over 30 years experience in the financial field. Which includes 10 years leading a Merchant Solution Department. With a proven track record of leading teams to deliver exceptional service and achieving operational compliance. Adept at providing leadership on day-to-day issues and determining the most effective resolutions. Proficient in Office Management, POS software and Business Administration, with a strong commitment to customer satisfaction.

Overview

7
7
years of professional experience

Work History

Teller Manager/Store Supervisor/Retail Banker II

TD Bank
09.2022 - Current
  • Vault management, including the auditing, reporting, and balancing of the Store's Currency and transactions.
  • Enhanced branch security by implementing strict cash handling procedures and monitoring staff adherence to guidelines.
  • Facilitated smooth transitions during periods of change by effectively communicating new processes and expectations to team members.
  • Increased employee retention by providing ongoing coaching, feedback, and professional development opportunities for teller staff.
  • Managed risk exposure by promptly identifying suspicious activities or transactions and reporting them according to established protocols.

Senior Teller/Branch Supervisor

Synovus Bank
02.2022 - 09.2022
  • Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
  • Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
  • Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
  • Managed overdraft reports and performed audits.

Assistant Head Teller

TD Bank
06.2020 - 02.2022
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Assisted customers with account maintenance tasks, ensuring accurate record-keeping and timely resolution of issues.
  • Contributed to branch success by exceeding personal sales goals consistently throughout employment tenure.
  • Efficiently handled escalated customer concerns with diplomacy, ultimately resulting in improved client satisfaction levels.

Assistant Branch Leader

Amscot Financial
01.2018 - 01.2019
  • Maximized branch profitability with a focus on revenue growth, cost control, and risk management.
  • Ensured adherence to industry regulations by conducting regular internal audits on branch procedures/processes and ensuring proper documentation is maintained.
  • Managed daily branch operations to ensure smooth functioning of all aspects including teller services, lending, and account management.
  • Coordinated cross-functional collaboration between sales, operations, and risk management teams to drive overall branch success.
  • Examined customer loan applications for loan approvals and denials.

Education

Diploma -

L.W. Young High School
06.1986

Skills

    Leadership - Customer service - Cash handling and management - Operational efficiency - Staff training and development - Sales proficiency - Financial product sales - Cross-selling techniques - Audit examination - Attention to detail - Organizational skills

Timeline

Teller Manager/Store Supervisor/Retail Banker II

TD Bank
09.2022 - Current

Senior Teller/Branch Supervisor

Synovus Bank
02.2022 - 09.2022

Assistant Head Teller

TD Bank
06.2020 - 02.2022

Assistant Branch Leader

Amscot Financial
01.2018 - 01.2019

Diploma -

L.W. Young High School

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Vanda Rahming