Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vandan Patel

HOUSTON

Summary

Dynamic General Manager with a proven track record at Hyatt Place, excelling in operations management and team building. Spearheaded strategic initiatives that boosted customer satisfaction and retention, while optimizing budgets for enhanced profitability. Renowned for problem resolution and fostering collaboration, driving teams to exceed sales targets and improve service delivery.

Overview

10
10
years of professional experience

Work History

General Manager

Hyatt Place
03.2023 - Current
  • Directed daily operations, ensuring alignment with company goals and efficiency standards.
  • Developed and implemented strategic initiatives to enhance customer satisfaction and retention rates.
  • Managed cross-functional teams, fostering collaboration to achieve operational excellence.
  • Oversaw budget preparation and financial forecasting, optimizing resource allocation for improved profitability.
  • Mentored department managers, promoting leadership development and skill enhancement across teams.
  • Streamlined processes through technology integration, reducing turnaround times for service delivery.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Supervisor in Training

Dunkin' Donuts
12.2015 - 03.2022
  • Led team in daily operations, ensuring adherence to quality and service standards.
  • Trained new employees on operational protocols and customer service best practices.
  • Monitored inventory levels, coordinating timely restocking to prevent shortages.
  • Streamlined workflow processes, enhancing efficiency in order fulfillment and customer interactions.
  • Implemented training programs focused on improving team performance and service delivery.
  • Resolved customer complaints promptly, fostering a positive dining experience and loyalty.

Driver Specialist

Quest Diagnostics
03.2020 - 04.2021
  • Ensured timely and accurate delivery of specimens to various healthcare facilities.
  • Monitored vehicle maintenance schedules, promoting safety and reliability in operations.
  • Trained new drivers on best practices for transportation and customer service protocols.
  • Implemented route optimization strategies, enhancing efficiency and reducing fuel expenses.
  • Coordinated with laboratory staff to streamline specimen collection processes for improved turnaround times.
  • Analyzed delivery metrics to identify areas for process improvement, driving operational excellence.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.

Front Desk Agent

Sumner Hotel
05.2018 - 11.2018
  • Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Managed check-in and check-out processes, ensuring efficient guest flow and satisfaction.
  • Utilized reservation systems to maintain accurate booking records and optimize occupancy rates.
  • Trained new front desk staff on operational procedures and customer service standards.
  • Developed strong relationships with guests, fostering loyalty through personalized service experiences.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Education

Computer Sciences

Essex County College
Newark, NJ
05-2021

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Timeline

General Manager

Hyatt Place
03.2023 - Current

Driver Specialist

Quest Diagnostics
03.2020 - 04.2021

Front Desk Agent

Sumner Hotel
05.2018 - 11.2018

Supervisor in Training

Dunkin' Donuts
12.2015 - 03.2022

Computer Sciences

Essex County College

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