Vandan Thakkar
Strongsville
Summary
Experienced with project assistance and teamwork. Utilizes strong organizational skills to manage tasks efficiently. Knowledge of effective communication and time management to support team objectives. Dynamic Customer Service Manager with a proven track record, adept at resolving complex issues and enhancing customer satisfaction. Skilled in Microsoft Office and recognized for fostering teamwork and collaboration, leading to a significant reduction in customer complaints. Passionate about empowering others and driving positive change.
Overview
6
6
years of professional experience
Work History
Intern
Raymond James
11.2023 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the finance industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Customer Service Manager
Dicks Sporing Goods
08.2020 - 08.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Representative
LEDS & More Inc.
08.2019 - 08.2022
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Valleairre Golf Course
03.2019 - 09.2019
- Responded to customer requests for products, services, and company information.
- Provided assistance to management and staff where needed.
Education
Bachelor of Science - Finance
University of Akron
Akron, OH05-2025
Skills
- Strong suits in problem solving, public speaking, teamwork, and creativity skills
- Proficient in the use of Microsoft Office (Excel, Word, Powerpoint)
- Proficient in the use of Adobe Photoshop
Timeline
Intern
Raymond James
11.2023 - Current
Customer Service Manager
Dicks Sporing Goods
08.2020 - 08.2022
Customer Service Representative
LEDS & More Inc.
08.2019 - 08.2022
Customer Service Representative
Valleairre Golf Course
03.2019 - 09.2019
Bachelor of Science - Finance
University of Akron
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