Vandana Jones Kapur
Woodland Hills,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. With almost seven years of hands on experience in customer service.
Overview
2
2
years of professional experience
Work History
Amazon Fresh Grocery Associate
Amazon Fresh
Woodland Hills
02.2022 - 02.2024
- Greeted customers as they arrived in the store and provided assistance as needed.
- Answered customer inquiries regarding store policies, product availability.
- Advised customers on product selection based on their needs and preferences.
- Processed customer payments using a cash register and accepted different modes of payment.
- Return Processing, receive and process in-store and Amazon.com returns.
- Order Fulfillment, pick items to fulfill customer grocery orders for pickup and delivery
Customer Service Advisor
Barclays Shared Services
India
2008 - 2012
- Communicated effectively with customers via telephone or email regarding their complaint with their credit card accounts and offered productive solutions, increasing customer satisfaction ratings.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Resolved disputes over billing errors or unauthorized charges.
- Verified accuracy of customer account information including address changes and contact information.
- Coordinated with internal departments such as collections, risk management, fraud prevention, and legal services when necessary.
- Adhered strictly to all applicable regulations when dealing with customers' confidential information.
- Participated in training sessions designed to stay up-to-date on relevant laws governing the banking industry.
- Served as a resource for colleagues who had questions about policies or procedures related to credit cards.
Education
Master of Arts - History
Sikkim Manipal University
India11-2014
Skills
- Cashier experience
- Customer Service-Oriented
- Product Knowledge
- Mentoring
- Teamwork and Collaboration
- Complaint resolution
- Flexible Schedule
- Store appearance
- Processing online groceries orders
- Excellent Communication
- Punctual and Reliable
- Bilingual in English, Hindi
- Food safety understanding
Languages
English
Professional
Hindi
Professional
Timeline
Amazon Fresh Grocery Associate
Amazon Fresh
02.2022 - 02.2024
Customer Service Advisor
Barclays Shared Services
2008 - 2012
Master of Arts - History
Sikkim Manipal University
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